- The team provides advice, consultation and support to primary care, social care, voluntary and educational staff as well as members of the public. The team promotes an awareness of eating disorders and appropriate interventions to the wider public.
- To undertake typing, inputting onto a database and administrative work
- To answer the telephone to patients, parents, carers and other professionals including GPs.
- To project the professional image of the business through demonstrating excellent customer care in all activities.
- Greet clients, relatives, and visitors in a friendly and professional manner, assisting them with enquiries and directing or escorting them to their destination as required
- To deal competently and discreetly with queries either face to face or via the telephone using appropriate protocols
- Accurate message-taking and timely distribution
- To deal with all incoming and outgoing correspondence (paper and electronic), date stamping and ensuring incoming post is distributed
- To be competent in the use of the photocopier and other office equipment
- Maintaining adequate supplies of forms and paperwork used within the Unit
- To process new files and maintain clients notes and records as appropriate using current Patient Administrative Systems
- Maintain building/staff information in support of the Site Responsible Officer
- To keep the reception / waiting areas tidy and ensure notice boards are up to date
- To provide cover for other administrative staff in their absence or as required by the administration lead
- To ensure that statutory/mandatory training compliance is maintained
- To undertake any other duties as and when required
- Acts in ways that support the Trust's values and ethos, being aware of equality and diversity. Treat everyone with whom you come into contact with dignity and respect
- To work constructively and flexibly with colleague.
- believe they are making a positive difference to patients/service users;
- would recommend the organisation as a place to work;
- agree that care of patients and service users is the organisations priority;
- would be happy with the standard of care for a friend or relative
- qualifications
- relevant qualifications
- Experience of working in administrative services
- Admin Experience
Receptionist/Assistant Administrator Eating Disorders - Gloucester, United Kingdom - Gloucestershire Health and Care NHS Foundation Trust
Description
Job summary
Internal applicants who wish to be considered for a secondment opportunity should discuss with their line manager the suitability of a possible secondment
The Eating Disorders Service at The Brownhill Centre, Cheltenham is recruiting an experienced and enthusiastic team receptionist and assistant administrator.
The post holder will be responsible for providing full reception cover and administrative support to the service. Answering the phone. undertake typing, inputting onto a database and administrative work.
The candidate will hold excellent communication skills, be enthusiastic in their approach and demonstrate an understanding of the Eating Disorders Service.
Provide full reception cover and administrative support to the service
Main duties of the job
About us
We have in excess of 5000 staff working over 50 sites, providing a diverse range of services. We strive to support an organisational culture that is welcoming, builds and celebrates inclusivity and diversity and provides a sense of belonging and trust.
The annual NHS Staff Surveygives our people the opportunity to tell us about their experience working at the Trust. For the 2023 survey just over 2800 colleagues gave us their views ( It was great to see from the results that colleagues are saying that:
Our results put us as 5th nationally as a Community, Mental Health and Learning Disabilities NHS Employer of Choice and 1st equal amongst all NHS Provider Trusts in the South West. However, we know we have more to do and will continue to drive forward our commitment to making GHC a Great Place to Work.
Job descriptionJob responsibilities
Gloucestershire Health and Care is committed to embedding and providing personalised care through all of its services as part of our high-quality care strategy. The purpose of personalised care is to empower people to lead the lives they want to live. Personalised care starts with a conversation with people about what matters to them. It builds on what people can do, as well as addressing their health needs. Including new ways of working and delivering care, emphasising that we need to make effective use of the full range of our peoples skills and experience to deliver the best possible patient care. So we want to know What Matters to You and that you will share our values and join us on this very important journey.
Person SpecificationQualifications
Essential
Desirable
Experience
Essential
Desirable