Client Advisor Support Administrator - Sittingbourne, Kent, United Kingdom - PowaKaddy International

Description

A fantastic opportunity for a Customer Support Advisor join the world's leading electric golf trolley brand.
Established in 1983, PowaKaddy is a pioneer and market leading manufacturer of electric golf trolleys.
Headquartered in Kent, England, it is here that all the early concepts, design, development, and product
Setting the standard for electric golf trolley innovation, PowaKaddy's latest collection
continues to deliver the very best in compact design and industry leading intelligence to meet the demands of
Are you a technically minded and experienced Customer Service Advisor passionate about delivering a 1st class customer service? Would you love being part of a highly passionate customer services team working in an excellent friendly working environment?

You will be exposed to excellent in-house technical product training, providing you with the knowledge and technical competence to become a specialist in effectively resolving product queries and technical issues.

Full time position, 37.Contributory pension scheme

• 25 days annual leave
• Discounted PowaKaddy product purchases

Working primarily within the Technical Support Team, you will play a key role creating an exceptional customer service experience.

Engage with a variety of our customers and end users, speaking to people at all levels and technical ability, delivering a service where patience, empathy and building rapport are pivotal.

• Helping customers with a variety of troubleshooting queries ranging from changing a setting or diagnosing issues.
• Operating within company warranty procedures such as arranging for customers to visit our service agent network, send a part for repair or arrange a collection for repair back at HQ and return.
• Accurately record customer cases on our internal CRM system.
• Reassure customers and help teach them how to use their product correctly.
• Proven Customer Service skills and ability to grasp technical products.
• A passion for people and delivering a 1st class customer service experience.
• Computer literate with excellent multi-tasking skills.

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