IT Engineer - Shoreditch, United Kingdom - Precise Placements

Precise Placements
Precise Placements
Verified Company
Shoreditch, United Kingdom

1 month ago

Tom O´Connor

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Tom O´Connor

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Description

IT Engineer - 2nd Line, rollout, desktop support


Our major Fin-Tech disruptor client are currently looking for a new IT Engineer - (2nd Line, rollout, desktop support) on a contract basis.

Our client is a major Insurance/Fin-tech Disrupter, some elite minds from Cambridge developed a quant-based productwhich has revolutionised the Insurance sector, this product has blown away the competition for providing Insurance pricing.


This role is about to start a programme of refreshing laptops throughout the UK offices, 3600 laptops between now and September.

This will include building laptops and making upgrades such as additional RAM etc. Whilst doing this the role will be providing2nd line IT support through the global services desk.

To be considered it is ideal that you have:

  • 1 Year within a similar role
  • Experience rolling out laptops on a large scale
  • Supporting and maintaining all deskside technologies.
  • Second line troubleshooting of IT incidents raised by colleagues through our Global Service Desk.
  • Prioritising workload and managing colleague expectations.
  • Managing and documenting daily workload using our IT Service Management tool.
  • Taking ownership of incidents/requests and collaborating with third parties, where necessary, until fulfilment.
  • Responsibility for deskside asset management activity following strict procedures and processes in relation to hardware movements, installations, and recoveries.
  • Managing stock control at all offices, ensuring appropriate levels of IT stock are held.
  • Supporting deskside equipment relocation and provision onsite and between offices.
  • Assisting in maintaining security of IT hardware assets.
  • Accurate maintenance of the asset management database.
  • Handling the recycling of redundant IT hardware, following agreed disposal processes with third parties according to WEEE regulations.
  • Providing mentoring for junior staff, with documentation, processes, and queue management.
  • Proactively participating in internal meetings.
  • Assisting in maintaining full legal complicity of installed software.
  • Participating in training to add to the overall skill levels of the Colleague Technology Services team.
  • Providing L1 and L2 support at tech bars as and when required.
  • Frequently travelling between offices throughout the region providing L2 deskside support, as and when required.
  • Analysing and producing data for managers, as required.
  • Creating and maintaining documentation for all future and existing IT policies, procedures, and for the knowledge base.
  • Ensuring technology support meets the customer requirements as defined in the Service Level Agreements.
  • Playing a key role in the adoption and promotion of new technology.
  • Responsibility for ensuring close working relationships are established and maintained with peers within Technology as required.
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