IT Engineer - Shoreditch, United Kingdom - Precise Placements
Description
IT Engineer - 2nd Line, rollout, desktop support
Our major Fin-Tech disruptor client are currently looking for a new IT Engineer - (2nd Line, rollout, desktop support) on a contract basis.
Our client is a major Insurance/Fin-tech Disrupter, some elite minds from Cambridge developed a quant-based productwhich has revolutionised the Insurance sector, this product has blown away the competition for providing Insurance pricing.
This role is about to start a programme of refreshing laptops throughout the UK offices, 3600 laptops between now and September.
To be considered it is ideal that you have:
- 1 Year within a similar role
- Experience rolling out laptops on a large scale
- Supporting and maintaining all deskside technologies.
- Second line troubleshooting of IT incidents raised by colleagues through our Global Service Desk.
- Prioritising workload and managing colleague expectations.
- Managing and documenting daily workload using our IT Service Management tool.
- Taking ownership of incidents/requests and collaborating with third parties, where necessary, until fulfilment.
- Responsibility for deskside asset management activity following strict procedures and processes in relation to hardware movements, installations, and recoveries.
- Managing stock control at all offices, ensuring appropriate levels of IT stock are held.
- Supporting deskside equipment relocation and provision onsite and between offices.
- Assisting in maintaining security of IT hardware assets.
- Accurate maintenance of the asset management database.
- Handling the recycling of redundant IT hardware, following agreed disposal processes with third parties according to WEEE regulations.
- Providing mentoring for junior staff, with documentation, processes, and queue management.
- Proactively participating in internal meetings.
- Assisting in maintaining full legal complicity of installed software.
- Participating in training to add to the overall skill levels of the Colleague Technology Services team.
- Providing L1 and L2 support at tech bars as and when required.
- Frequently travelling between offices throughout the region providing L2 deskside support, as and when required.
- Analysing and producing data for managers, as required.
- Creating and maintaining documentation for all future and existing IT policies, procedures, and for the knowledge base.
- Ensuring technology support meets the customer requirements as defined in the Service Level Agreements.
- Playing a key role in the adoption and promotion of new technology.
- Responsibility for ensuring close working relationships are established and maintained with peers within Technology as required.
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