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- Setting the vision for regional delivery, devising an effective operating model, assuring team cohesion / performance and developing capability / skills as required
- Providing Thought Leadership to explore opportunities that will mature our service portfolio, provide added value to our customers and establish long-term partnerships
- Develop and implement service delivery strategies and standards that align with industry best practices (ITIL, ISO etc.)
- Integrating delivery teams & capabilities into a single common operating model driving consistency, quality and efficiency in all delivery operations
- Managing delivery capabilities in line with an agreed budget, headcount and associated service delivery obligations and objectives
- Manage risks and ensure compliance with relevant regulations and security standards
- Monitor and analyse service performance metrics, identify areas for improvement, and implement corrective actions
- Support new business opportunities and account growth within existing customers for Managed Services
- Minimum 10 years of experience in leading and managing IT services delivery teams
- Proven track record of success in a Managed Services environment with both onshore & offshore delivery
- Strong understanding of ITIL and other relevant service delivery methodologies
- Financial acumen and budget management experience
- Experience in supporting new business & account growth
Head of Delivery Management - London, United Kingdom - Ampstek
Description
Role :
Oracle - Head of
Service Delivery Management Location:
London/Reading/Leeds (Hybrid)
Ampstek is seeking for an experienced and motivated Head of Service Delivery Management to lead and oversee the successful delivery of our Managed Services portfolio to our clients.
We are looking for an experienced leader, responsible for managing a team of skilled professionals, optimizing service delivery processes and driving profitability through service excellence and client satisfaction.
Oversee the entire Managed Services lifecycle, from service transition to ongoing support and continuous service improvement in Oracle projects