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- Manage our UK and AU customer experience through managing Director of CSM and CS leaders with the aim of maximizing client onboarding, retention and happiness in our SMB, Mid-Market and Enterprise segments
- Oversee and lead new coaching + training initiatives across a wide range of areas: data analysis + presentation, client management, objection handling
- Implement new processes and operations vital to scaling the team in international markets
- Travel in person to maximize relationships with top tier clients and contribute to upsells + renewals
- Work with executive team to translate customer feedback into specific product requirements
- Be a crucial member of our International leadership team as we look to grow our UK/AU footprint and expand into greater EMEA and APAC
- Excelled in a CS/AM role (preferably at a marketing/software company or startup)
- 8+ years of previous managerial experience
- Strong entrepreneurial mindset: self-motivated to work independently on tight timelines to achieve ambitious goals
- Extremely personable: excited to coach and develop employees internally and work closely with clients externally
- Extremely detail oriented and organized
- Able to commute into our London office on Tuesdays and Thursdays #LI-JR2 Attentive Company Values Default to Action - Move swiftly and with purpose Be One Unstoppable Team - Rally as each other's champions Champion the Customer - Our success is defined by our customers' success Act Like an Owner - Take responsibility for Attentive's success
Senior Director, Client Strategy - London, United Kingdom - Attentive
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