Service Coordinator - Belfast, United Kingdom - Hospital Services Limited

Hospital Services Limited
Hospital Services Limited
Verified Company
Belfast, United Kingdom

1 week ago

Tom O´Connor

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Tom O´Connor

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Description

SERVICE CO-ORDINATOR
HSL is a successful supplier of bespoke patient care services and the best-in-class healthcare technologies and consumables.

We have been a leading supplier for healthcare professionals for over 60 years have a team of friendly, established professionals at the forefront of their fields.

With great career development opportunities and many other working benefits, HSL is the perfect place for you to take your career to the next level.


There is a fantastic opportunity for a Service Coordinator to work as part of the Service Team, based at our Belfast office.


The successful Service Co-ordinator will be responsible for planning and the co-ordination of the engineering staff, their jobs, and tasks.

Liaising professionally with customers to ensure that the Service Department provides an exceptional level of service.

The following is a list of the responsibilities and attributes associated with the position:

  • Receive & log fault calls from various customers
  • Allocation of engineers to ensure the fault is resolved quickly and efficiently, exceeding customer satisfaction.
  • Ensure each contract has appropriate Services, schedule dates & allocation of engineers.
  • Arrange installation of new equipment with customer
  • Allocate engineer ensuring all work & paperwork completed on time
  • Maintain Master Record and Installation and test records in conjunction with the Service Administrator.
  • Receive engineer's service reports on a weekly basis
  • Reconcile service report with call logged on the System
  • Quotations to be sent to customers for chargeable calls or parts.
  • Answer all customer queries in a timely manner
  • Management of internal and external repairs returned to suppliers.
  • Management of the allocation of the test/calibration equipment.
  • Keeping customers informed at ALL times regarding service calls.
  • Keeping customers up to date on the status of repairs.
  • Maintain validation book
  • Invoice customer using correct customer accounts with valid customer order number on Enterprise Client, Sage package

SKILLS REQUIRED

  • Previous experience in a similar position would be advantageous
  • Excellent communication and organisational skills
  • The ability to multitask & work well under pressure
  • Very strong IT skills
  • The ability to build relationships with engineers and customers
  • Very strong customer focus
  • Attention to detail
  • Educated to certificate / diploma level (administration/secretarial)

Job Types:
Full-time, Permanent


Salary:
From £25,000.00 per year


Benefits:


  • Company pension

Schedule:

  • Monday to Friday

Experience:

- customer service: 1 year (preferred)


Work Location:
In person
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