Customer Service Advisor - Bellshill, United Kingdom - Anglo Pacific International

Anglo Pacific International

Verified Company

Bellshill, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Anglo Pacific is London's leading Shipper of furniture and personal effects to the worldwide destinations.

We are a young, vibrant company who are seeking a dynamic, self-motivated, articulate and well-presented individual who will play a pivotal role in the Company's continuing growth.

We don't need experience, but we do need a proactive and positive outlook with a willingness to provide excellent customer service - from whatever experience you have.

The role based in Wembley office is for a full-time
Customer Service Advisor (Move Manager) to join their very busy removals sales department.

You will be 'hands on' in this fast moving environment and this will suit someone that has an interest in world geography.

JOB PURPOSE:

To finalise Sea, Courier, Air and Road shipments to destinations worldwide and support the Removals Sales Department as required.

RESPONSIBILITIES:

To input Sea, Courier, Air and Road shipments to destinations worldwide
Inputting client information onto our Management System
Filing inventories/ customs forms electronically and checking scan quality
Ensuring clients have completed the correct forms and adhered to restrictions for the relevant customs authority
To obtain payment for shipments
To maintain storage files and obtain payment
To maintain control of all unshipped consignments and move to storage as required
Issuing invoices to customer
Liaise with clients re Invoice dispute and provide resolutions
Maintain confidentiality and discretion
Answering calls from external and internal customers within 5 rings
Liaising with courier companies, destination shipping agents and our warehouse and export teams playing your part to ensure our customers shipping process runs smoothly

SKILLS, KNOWLEDGE & EXPERIENCE:

First class communication skills, both written and verbal
Excellent organisational skills and time management
Excellent telephone manner
Excellent computer skills especially with Microsoft Word, Excel and Outlook
Adaptable to the various tasks required
Well presented, reliable and punctual
Experience in a high volume Admin, Invoicing or Accounts role would be advantageous
All training and support will be given to help succeed and flourish within this key department

How to apply:

If you feel have the skills and experience to become our Move Manager please click 'apply' now -we'd love to hear from you

We are committed to equal opportunities for all, irrespective of race, colour, religion, nationality, gender, sexuality, disability, marital status or age.

Job Types:
Full-time, Permanent

Salary:
£22,000.00 per year

Benefits: