- Working primarily in the evenings and at weekends around performances, leading the Front of House team and welcoming audiences to performances and events.
- Overseeing our buildings ensuring the safety of all staff and visitors.
- Taking a positive and proactive lead role in providing a genuine welcome, assisting visitors in resolving any problems and overseeing their safety.
- Ensuring the safe and smooth running of all on-site activity. Taking charge in an emergency, being prepared to respond to a wide range of incidents.
- Previous duty management experience in an arts or visitor attraction with a visitor capacity exceeding 300 people
- Experience of working within customer care at a supervisory/managerial level
- Infectious, inspirational enthusiasm
- Strong communication and interpersonal skills
- The ability to identify and solve problems, and respond confidently to incidents.
- Knowledge of Front of House systems, including safety, fire, security and/or terrorism procedures
- Flexibility and availability to cover RSC operating hours
Duty Manager - Stratford-upon-Avon, United Kingdom - Royal Shakespeare Company
2 weeks ago
Description
Do you have previous duty management experience in an arts or visitor attraction? Are you excited by the challenges of working in a customer care environment? Can you remain calm and make sound decisions under pressure? Do you enjoy leading and motivating a team?
In July, the RSC is reopening our outdoor theatre, the Holloway Garden Theatre, for public performances and events. We are looking for a fixed-term Duty Manager to join the Visitor Experience team over the summer to support this increased activity.
We are seeking an experienced Duty Manager to be responsible for the delivery of efficient and safe Front of House operations, primarily in the Holloway Garden Theatre and Swan Theatre, whilst ensuring that the audience is consistently placed at the heart of the organisation by delivering a world-class visitor experience.
Reporting to the Theatre Manager, duties and responsibilities will include:
To be suitable for this role, you will have:
This position is offered on a fixed-term, variable hours basis, based on up to 35 hours / 5 shifts per week – we are open to two positions working part-time hours if this is preferable. Additional hours may be available if desired. There may also be an opportunity for further work on a casual basis once the fixed-term contract had ended.
We ask for your availability before we plan rotas 4 weeks in advance. Shifts can be for daytime matinee or the evening performances and will include most weekends. The earliest start might be 11am and for the evening 4pm until 11pm.
All applications should be made online using the RSC website. If you need any assistance when applying, please email
The role will close at midnight on 7 May and interviews will take place on Wednesday 15 May.
The RSC strives for excellence, and values integrity, inclusion, ambition and innovation. We act with respect, show leadership and build resilient ways of working in all our activities.
We aim to create a welcoming, supportive environment which is happy, healthy and safe. We place great importance upon developing a diverse, highly motivated and energised workforce to help achieve our priorities. We put our values at the heart of everything we do.
We are committed to building a diverse workforce and welcome applications from all individuals.
The Royal Shakespeare Company (no is a registered charity.