Vetting Client Support Assistant - Stratford, United Kingdom - Warwickshire Police

Warwickshire Police

Verified Company

Stratford, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Role type- Police Staff- Contract Type- Fixed Term Contract- Department- Professional Standards Department- Location- Stratford- Is this a Politically Restricted role?- No- Grade/scale- OFFSCALE- Grade/scale- £21,432-£22,677- Please note, if this is a paid role and the role is part time then the salary quoted will be pro rata based on the hours worked per annum.

Hours per week 37
Closing date
01/03/2023, 12:00
Job description
Vetting Client Support Assistant

Stratford upon Avon

Fixed Term Contract - 12 months

Full Time

_ Salary £21,432-£22,677_

The closing date for this post is 12 noon on 1st March 2023

Those currently eligible on the redeployment register will be given prior consideration.

The main purpose of the role is:

Main Responsibilities:

Answer customer support messages promptly and professionally to enhance the customer service experience.

Resolve client problems or signpost them to the appropriate person to address their needs.

Check back with callers to ensure their concerns/issues were resolved to their satisfaction.

Learn the functions of CoreVet and responds efficiently and effectively to customer complaints, concerns or feedback where it is within your capacity to do so.

Keep sensitive information and financial records private and confidential.

Work with management and contribute to maintaining and developing best practices for efficient communication with customers.

Address customer questions about new methods of working, services provided, etc.

Meets regularly with Vetting Business Development and Account Manager and Vetting Team Supervisors to give feedback to help improve customer service culture, response time and tools to improve staff experience.

Contribute to retaining client support/loyalty and the achievement of SLA's by increasing customer satisfaction

To undertake other duties commensurate with the role.

Knowledge:

5 A-C grade GCSE's (or equivalent) including English language

Level 2 NVQ Certificate in Customer Service (or be willing to study and pass within the probation period)

Experience:

Working as part of a team and providing excellent customer service

Key Skills:

Competent in the use of IT including a working knowledge of Microsoft Office products (Word, Excel and Outlook) and databases

Good verbal and written communication skills

Ability to deliver customer service within a team environment

Proven ability to manage high process driven workloads in accordance with strict deadlines

We want our organisation to be as diverse as the community it serves. We welcome applicants from all sections of the community.

You will be required as part of Warwickshire Police recruitment process to successfully complete vetting and credit checks.

Why work for Warwickshire Police?

Warwickshire Police has gained a reputation as a pioneering and innovative force, responsible for policing a large diverse, multi-cultural population.

If you are looking for a fresh challenge which offers a genuine opportunity to make a real difference to people's lives, variety and the chance to broaden your experience, then Warwickshire Police is the force for you.

Equality, diversity and inclusion
Warwickshire Police are committed to equality, diversity and inclusion.

We are working hard to increase diversity and inclusion within the Constabulary, where communities are under-represented, including those from Black, Asian and Minority Ethnic (BAME) communities, people of all ages, abilities, faiths, religions and gender, LGBT communities and those from other disadvantaged or marginalised backgrounds, who share our values and wish to make a difference to the communities we serve.

Recruitment and Selection Policy

Internal applicants who are at risk of redundancy or in need of redeployment and pass the selection process, will be offered the role over the remaining internal and external applicants.

Police Barred and Advisory lists

Individuals placed on the Police Barred and Advisory lists will not be considered for employment by the police for a minimum of 5 years from the date of listing in the case of gross misconduct, or 3 years from the date of listing in the case of poor performance.

Vetting and safeguarding

Job Profile or Other Relevant Document