Night Concierge - London, United Kingdom - Canary Wharf Group plc

Description

Department: Residential Estates

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Company: CW Wood Wharf Residential Staffco Limited

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Reporting to: Manager - Front of House

Our Culture and Values:

Working at Canary Wharf Group means working for a forward thinking, collaborative team. We hire staff who strive to make a difference and achieve the highest standards. Everyone is empowered to make a difference and our ethos encourages everyone to think like an owner. Our business puts our customers and people at the heart of everything, we work to meet their needs and exceed expectations.

Our mission is to empower our people, engage our communities and create sustainable places.

Our values help us achieve exceptional results:

Excellenc e: Commit to achieving the best with integrity

Collaboration: Make use of our vast experience and knowledge to work effectively together

Engagement: Develop our people, our communities, our stakeholders and our suitable environment and be exceptional while respecting others

Ownership: Take responsibility and pride in what we deliver. Everyone has the opportunity to make a difference.

Innovation: Embrace change and encourage innovation

Job Summary:

The Concierge Team has principle responsibility for the smooth running and day-to-day operation of the front desk. To consistently deliver excellent customer service to the residents in conjunction with Canary Wharf Group standards, procedures and policies, catering the service towards to resident's needs.

Annual Salary: £33,548
Closing Date: 6th May 2024

Main Responsibilities:

To provide courteous, professional, efficient service at all times, as per the Company's standards. To ensure that guests are offered a service that catered towards their individual needs.

To have a comprehensive knowledge and capability to perform all duties and tasks in the assigned place of work.

To put in place and monitor effective procedures for the residential management team, including front of house services, supervision of contractors etc in conjunction with the residential team (in line with CWML procedures where appropriate).

Direct liaison and communication (ensuring exceptional levels of customer service) with residents, leaseholders and their agents, identifying areas of concern, issuing correspondence and resolving day to day management and maintenance matters.

Understanding and navigating the customer portal to ensure information is provided to residents, and that information displayed remains current and relevant.

Ensuring all Health and Safety checks are completed, daily (after initial training has been given).

To ensure that the front desk is immaculate at all times. This may include occasionally cleaning your area of work, desk dusted and floors cleaned in the absence of the cleaning team.

To promote and implement sustainability initiatives as directed by the Canary Wharf Group.

The regular inspection and audit of all areas of the development, keeping detailed and accurate records of such. To include prompt rectification of cleaning and escalating maintenance issues where necessary.

To liaise with the estate management team on the operation of the car park and allocation and management of storage lockers.

To carry out other reasonable duties as instructed and directed as required.

What We Require of You:

Previous experience in High End Residential or hospitality for a minimum of 1 year (or other relevant experience).

Working in a high end customer service establishment.

Overseeing additional life style management services (if applicable).

Experience working as part of a team.

Able to work to deadlines in a pressurised environment.

A good overall education to GCSE level / NVQ Level 3 or 4 standard or equivalent (to include English & Maths).

An understanding of the principle aspects of legislation relating to the management of Residential Property Law.

Able to understand complex legal documentation e.g. Leases.

Knowledge of Health & Safety to include COSHH and RIDDOR and carrying out risk assessments.

Working knowledge of Health and Safety requirements and legislation.

Excellent communication skills.

Willingness to undertake further training as required.

Ability to manage own time and multiple tasks effectively, working autonomously and using own initiative.

Commitment to teamwork and ability to function as part of a team.

Ability to communicate effectively, verbally and in writing, and to understand and produce materials of a professional nature in line with required deadlines.

Ability to form positive relationships with and between residents, staff, contractors, representatives of outside agencies and other Canary Wharf Group employees.

Able to build a rapport and to maintain objectivity when dealing with residents and to maintain a courteous and professional attitude in all situations.

Good knowledge & understanding of I.T. including email and Microsoft Office Suite (Word, Excel, PowerPoint).

What We Offer:

Diversity and Inclusion: We recognise the importance of embracing diverse experience, skills and perspectives at all levels and operating in an inclusive working environment, in order for everyone to reach their full potential. We also recognise that it makes business sense, since being an inclusive employer leads to better business performance and higher levels of employee engagement and satisfaction. We welcome applicants with diverse backgrounds, perspectives and skills and are committed to fostering a culture whereby everyone can reach their full potential.

Flexible Working: As an inclusive employer, we recognise the positive impact flexible working can have on an individual, their wellbeing, engagement and productivity. Therefore, we are open to consider flexible working arrangements, both temporary or permanent.

Learning and Development: At Canary Wharf Group, our employees receive a wide range of support to help improve their skills and achieve their career goals. We offer development opportunities through classroom and e-learning training, mentoring, cross department experience and on the job learning. We heavily invest in our staff attaining accreditations to develop existing and new skills, support chartered status, sponsorships and provide further educational opportunities which are job and business related. We never stand still and continually invest in developing skills and knowledge to ensure individual and company growth.

Other Benefits: We are committed to building a safe, happy and healthy community for our employees and we offer a comprehensive range of benefits, all designed with our employees and their wellbeing in mind. From generous pension and insurance plans, to health benefits, subsidised gym membership, store discounts and family leave, our benefits package allows our employees to choose the benefits that suit them and their individual needs.

If you are interested in joining our highly professional and skilled team for our next exciting phase of development, please complete the form on this page to apply online.

Early applications are encouraged as we reserve the right to appoint at any point.