Customer Account Executive - Woodbridge, United Kingdom - Reed Business Support

Reed Business Support

Verified Company

Woodbridge, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Do you want to work for a global company with a close-knit local team in Woodbridge with a friendly supportive set up that offer flexibility in your working week as well as the following benefits:
Salaries start at £24,000
6% pension contribution
4x death in service
25 days holiday
Xmas shut down
5 days charity day leave
Good service recognition scheme
Social events including Xmas and summer parties
Support funding CIPS qualifications

Responsibilities

Responsible for management and processing of accurate order entry onto the system (SAP) Provide initial support to customers where required and observe the need for escalation where necessary to Product Line Managers / Sales Rep Accurately process and managecustomer complaints, ensuring customer is kept up to date through the process
Enters customer complaints and reports any problem affecting service to customers to the internal Senior Managers

Required Skills and Experience

What you will bring:

Proven track record of working in a commercial B2B / Customer Services/Customer Care or Inside Sales
Strong numeracy and communication skills are important
Experience within a manufacturing environment would be a strong advantage