Service Delivery Lead - Southampton, United Kingdom - Starling Bank

Starling Bank

Verified Company

Southampton, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

About Engine by Starling
Starling Bank's strategic international growth venture, Engine by Starling, is looking to expand its team.

We want to build a team who are excited by the opportunity to develop and grow a technology start up out of the successful UK bank.

We are looking for highly motivated individuals who want to be part of the rapid growth story, join our small team and help shape our future.

Engine is Starling's software-as-a-service (SaaS) business.

Starling Bank has seen exceptional growth and success, and a large part of that is down to the fact that we have built our own modern technology from the ground up.

This SaaS technology platform is now available to banks and financial institutions all around the world, enabling them to benefit from the innovative digital features, and efficient back office processes that has helped achieve Starling's success.

Overview

We're looking for a Service delivery lead for Engine - the core banking SaaS platform which powers Starling Bank and other clients globally.

You will be responsible for building and managing relationships with clients, acting as the key contact point to our Engineering and Product teams.

Day to day responsibilities will include:

Communicating / co-ordinating platform changes
Scheduled maintenance and incidents across clients
Writing release documentation
Producing and monitoring client specific MI
Helping to triage technical issues and queries.
Although you will not have direct responsibility for the 24X7 service desk, you will work with them closely to help create run books.
Working closely with the client account manager to run monthly client relationship meetings
Work closely with our engineering teams to help define improvements to our platform
Oversee technical changes during the life of a contract: as a SaaS product this is expected to take the form of new product rollouts and API version updates.

Requirements:

Experience in running a Service Desk or in clientfacing platform support management
Experience in designing support services and building out teams
Strong technical knowledge, including experience in working with cloudbased SaaS systems
Experience in problem and incident management
Financial Services experience would be a big plus but isn't necessary

As an organisation we are typically adverse to strict methodologies for delivery and incident/problem management, preferring to be guided by internal policies and a devops approach to build and change.

We're looking for someone who will embrace this, but also knows how to bring the structure and rigour needed to achieve successful client delivery and give clients confidence in our overall service management.

Benefits:

25 days holiday (plus take your public holiday allowance whenever works best for you)
An extra day's holiday for your birthday
Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off
16 hours paid volunteering time a year
Salary sacrifice, company enhanced pension scheme
Life insurance at 4x your salary
Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
Generous familyfriendly policies
Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
Access to initiatives like Cycle to Work and Salary Sacrificed Gym partnerships

About Us:

We're on a mission to radically reshape banking - and that starts with our brilliant team.

Whatever came before, we're proud to bring together people of all backgrounds and experiences who love working together to solve problems.