Customer Service Manager - Saffron Walden, United Kingdom - We Recruit Group Ltd

    We Recruit Group Ltd
    We Recruit Group Ltd Saffron Walden, United Kingdom

    2 weeks ago

    Default job background
    Full time Marketing / Advertising / Public Relations
    Description
    Customer Service ManagerCambridgeshireNational Contractor/Developer£65,000 - £75,000 + Package

    We are working with a Leading National Contractor/Developer who are seeking a experienced Customer services Manager on a minimum 1 years FTC.

    Responsible for the delivery and reporting of everything within the region related to Customer Service.

    Management of the regional coordinators, operatives, sub-contractors, and suppliers to ensure the region delivers the service that is expected of a 5 star house builder.

    Responsible for meeting or exceeding the Customer Service KPls and ultimately achieving exceptional customer satisfaction surveys from both customers and clients alike.

    Responsible for carrying out the final ''RTMI" inspection and maintaining quality standards within the Group.

    Ensuring support is given to the direct Customer Service team and received from the wider regional team members to enable excellent service delivery.

    Part of the Regional team with circa 500 plots in warranty across c20 schemes