3rd Line Support Engineer- Lead - Worcestershire, United Kingdom - Peel Recruitment and Solutions Ltd

Peel Recruitment and Solutions Ltd
Peel Recruitment and Solutions Ltd
Verified Company
Worcestershire, United Kingdom

3 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Job title:3rd Line Support Engineer

  • Lead

Salary:
£36k - £41,5k, DOE


Location:
Hindlip, Worcestershire


Benefits:

Flexible working (where possible), CPD (Continuous Professional Development) opportunities, Social clubs, sports clubs and regional events, Gym membership discounts, Health and well-being and occupational health services, and enhancedsick leave.


Start:

ASAP

Criteria:


  • Excellent level of customer service skills.
  • Experience in 2nd and 3rd line IT support.
  • Knowledge of emerging technology and current industry best practices.
  • Qualification, degree or equivalent experience in IT
  • ITIL certification ideal, not essential
  • Experience in a specialist technical support environment for both hardware and software.

Key Responsibilities:


  • Quality endtoend ICT Service
  • Providing level 2 and 3 technical support.
  • Lead
, monitor and manage the team and their performance

  • Offering seamless support to suppliers/partners.
  • Creating knowledgebased articles for team and customer reference (where necessary)
  • Diagnosing faults with technical systems and taking appropriate action.
  • Keeping up to date with emerging technology and industry best practices.
  • Managing the implementation of system upgrades.

Do you fit the criteria?
If the answer is yes, send your up-to-date CV to Michael at Peel Solutions.
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