Customer Support Officer - Birmingham, United Kingdom - Starting Point Recruitment

Starting Point Recruitment

Verified Company

Birmingham, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

SPR Careers are proud to be working with a public sector client to recruit for a temporary
Customer Support Officer located in the Birmingham area.

Working Instructions:

Hours:
Mon-Thurs 9-5pm, Friday 9-4pm

Pay Rate:
£13.20 per hour

Work Type:
Hybrid - full time in office for training (2 weeks), then hybrid which is 1 day in office per week

Main Role and Responsibilities of the Customer Support Officer:

To provide administrative services, telephone support, including data input as a member of the Customer Experience Team.
To provide a high quality customer experience to customers/clients, ensuring that their needs are met within the parameters of any contract key performance indicators and audit requirements
To support staff within the business to help facilitate new systems and processes.
To operate and maintain financial, administrative systems and processes in a consistent and responsive manner to ensure customer excellence is achieved.
To ensure that confidentiality is maintained in order to comply with the relevant policies and procedures aligned to Data Protection and Data Security
To work flexibly and as part of a team to ensure cover of all aspects of the customer experience centre and to provide continuity of service
To support Building Consultancy Management team in the delivery of growth plans aligned to the business plans.

Registration Process:
We understand the importance of a smooth onboarding experience. Our registration process includes the completion of necessary forms, and references covering the last 3 years. We ensure efficiency and support throughout to make joining our team seamless for you.

Applications:

For more information, please contact SPR Careers on and one of the team will be happy to help

Job Types:
Full-time, Temporary contract

Salary:
£13.20 per hour

Benefits: