IT Support Intern - London, United Kingdom - Regent College London
Description
Job Purpose:
The main objectives of this position are:
- Fulfilling and remediating user/management requests and incidents on time and with excellent quality
- Respect the Service Level commitments defined with the users.
Principal Accountabilities:
Key Result Area:
IT Support
- Provide 1st level of support.
- Monitor local infrastructure.
- Providing daytoday support for end users requests related to desktop/software/hardware, telecom and video conferencing.
- Perform Local collaboration & knowledge Sharing.
- Classifies and prioritizes requests and incidents.
- Resolve network connectivity, Projector and MS Teams issues for employees and Students.
- Upgrade, repair, and maintain computer networks.
- Troubleshoot various network issues.
- Support companywide software.
- Monitoring computer networks and systems to identify how performance can be improved.
- Monitoring system performance and troubleshooting issues.
- Support in upgrading systems with new releases and models.
- Perform analysis to understand the user needs.
- Conduct tests and identify errors of the programs.
- Managing technical documentation
- Assist in troubleshooting technology issues.
- Help with upgrading network equipment.
- Help with upgrading workstations.
- Coordinate the completion of Standard Operating Procedures for relevant systems.
- Perform root cause analysis of complex system problems and provide corrective action.
- Support and work proactively on root cause analysis, problem solving and standard operating procedures creation.
- Answer inquiries and provide basic training to users in the proper use of hardware and software.
- Handle the communication to end users and other IT departments.
- Compile monthly reports for the IT Assistant Manager
- Help in Implementing the service enhancements that will improve the reliability, usability, security, supportability and performance of the desktop environment.
- Participate in regular staff meetings, staff training programs.
Principal interfaces:
-
Internal: Internal: All IT functions like, End-Users, Applications, Infrastructure, IT Security, business functions, ITSC management. All business functions in the OpCo.
-
External: N/A
Job Knowledge, Skills & Experience:
Education:
Graduate/undergraduate degree in Computer Science, Engineering or related discipline.
Knowledge & Skills:
- Strong analytical skills including troubleshooting and integration of IT services.
- Ability to collaborate with IT team to maintain standards and SLA's.
- Ability to critically analyze a symptom, diagnose a fault, plan and take appropriate action
Behavioral and managerial competencies:
- Ability to work decisively under heavy workload considering the criticality, urgency and extended work hours required to ensure availability of the service in accordance to service level commitments
- High willingness to drive transformation and service improvement
- Strong customer / enduser / client service orientation
- Keen attention to detail
- Capability for problem solving, decision making, sound judgment, assertiveness
Language Requirements:
- English
Travel Requirements:
- National travelling to Sites and Campuses.
Job Type:
Fixed term contract
Contract length: 12 months
Salary:
From £21,673.60 per year
Schedule:
- Monday to Friday
- Weekend availability
Ability to commute/relocate:
- London: reliably commute or plan to relocate before starting work (required)
Education:
- Bachelor's (preferred)
Work Location:
In person
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