Client Support Administrator - Edinburgh, United Kingdom - Vegware Ltd

Vegware Ltd

Verified Company

Edinburgh, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

12 month contract opportunity.
The Company Vegware is a dynamic, award winning and rapidly expanding Edinburgh based eco-friendly packaging company. We create innovative catering disposables and food packaging. All our products are made from renewable or recycled materials, and all are compostable. The Vegware range spans cutlery through to tableware, napkins, hot and cold drink cups, and takeaway packaging. We also help our customers find routes to composting facilities through our "close the loop" scheme.

At Vegware we believe our success is down to having a great product and an even better team. That's why we offer a great reward package including company pension, a bonus scheme and private health care. Our people have grown and developed with us in our journey, and we really value personal and professional development. Our focus on training and development supports this.

Underpinning this is our commitment to great work life balance and we offer flexible/hybrid working, reduced gym membership, a cycle to work scheme, free weekly yoga, and a comfortable Edinburgh city centre office.

The Role:

Client Support Administrator

Reporting to:

Client Services Team Leader

The Team Our Client Services Team are at the heart of our business and support both our great customers and their colleagues across the whole of the Vegware company and that is where you will find our Client Service Advisors and Client Support Administrators.

The core purpose of this role is to support the Sales and Client Support teams, assisting in developing new and existing business by providing industry leading standards of customer service.

This key role will ensure that our field sales team have the data, knowledge and leads to grow sales and our customer service maintains the "best in class" standards we set of ourselves.

In return, we offer a great reward package, including private health care, company pension, flexible working hours, discounted gym membership, cycle to work scheme, fresh fruit in the office and as much fresh coffee as you can drink (other hot drinks are available too)

The Hours
This role is for 37.5 hours per week (excluding lunch breaks). Flexible/Hybrid working is available.

Duties and key responsibilities

Monitoring various mailboxes to ensure customers receive a prompt and accurate response.
Providing support to the field based sales team through data and planning customer visit arrangements.
Supporting the Sales team in the administration of sales campaigns.
Manage the product listing process.
Ensuring our customer database is up to date and accurate.
Process customer returns and credits.
Generating quotes, customer artwork and orders.

Person specification:

Skills and abilities

Exceptional organisational and administrative skills
Can work at pace
Comfortable with deadlines and KPI's
A natural communicator
Excellent attention to detail.
Strong, supportive team player
The ability to work efficiently under pressure

Knowledge and Experience

Experience in working both independently and as part of a team.
Highly proficient in MS Excel
A background in sales support would be advantageous, but not mandatory
Good understanding of Vegware's products and services

Personal attributes and other requirements

You will have the ability to demonstrate resilience and integrity.
Passionate about Vegware and in taking the company forward.
You will be inventive, resourceful and engaged in the company, and see it as a springboard for both group and personal success.

Salary:
£23,000.00 per year

Job Types:
Full-time, Fixed term contract

Contract length: 12 months

Salary:
From £23,000.00 per year

Benefits: