- DBS check
- Full Drivers licence and access to a vehicle
- Coordinate all aspects of the day to day running of the Lettings and Home Moves Teams
- Ensure that the team provides an effective rehousing service to customers through mutual exchanges, management move or decants.
- Ensure that we provide an effective service to customers throughout the re-housing process, giving customers a positive first impression of PA.
- Set and monitor individual targets for officers in relation to productivity, performance and sustainability of tenure.
- Motivate teams to achieve targets with regular appraisals, coaching and personal action plans to drive consistent performance.
- Relevant housing allocations and re housing experience
- Relevant management qualification or significant people management experience
- Proven experience of supporting and working with customers and customer representatives to monitor and improve service
- Previous experience of managing and motivating multiple teams
- Good standard of general education
Home Moves - Leicester, United Kingdom - PA Housing
Description
Additional role requirements:
A little bit about what we are looking for...
We are looking for a Home Moves & Lettings Team Leader to provide effective leadership to Lettings and Home Moves Team, ensuring that they deliver and excellent service to your customers and that performance against their KPIs are met for the business.
We are happy to offer hybrid working with this role; You will be required to be in the office for around 2/3 days per week with the rest being from home, however please bear in mind we may need you to be in the office more within your probation and training. It's important to us that you feel fully ready and confident in the role before working from home. Of course if you'd prefer to be in the office more, then that is completely fine with us too
This is a fixed term contract running until 31st May 2025.
Your responsibilities...
We recommend you read the full job description to get a really good understanding of what the role entails, you can find this as a downloadable attachment at the bottom of the advert.
Our ideal candidate...
Disclosure and Barring Service:
This role of requires the successful candidate to complete a basic DBS check. A basic DBS check will show any unspent convictions.
So why do we need to know this information? This role will be required to visit / support PA Housing residents in their own homes on a regular basis. Therefore we have a duty to our residents to ensure that we have taken precautions regarding who will be visiting them and representing PA Housing.
Having unspent convictions will not necessarily preclude you from being recruited into the role; if you are potentially the successful candidate, we will complete a risk assessment with you to understand the circumstances around your conviction, how relevant they are to the post you have applied for and what remedial action , if any, have you have taken since your conviction. Suitable references will also need to be obtained prior to commencement of employment.
AGENCIES: We know where you are if we need your support so please do not contact us.
To apply for this role please click on the apply button or for any enquiries please email