Service Administrator - Newbury, United Kingdom - Dovetail Human Resource Services

Dovetail Human Resource Services

Verified Company

Newbury, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Service Administrator
Contractor Call Out Scheduling
Resource allocation

Job Title:
Service Administrator

Office Location:
Newbury

Contract:
Temp (3 -6 months approx.)

Salary:
£12.82 per hour

Working as the Service Administrator for this busy medical equipment company based in Newbury you will be utilising your administration skills to ensure that the customer services teams expectations are met efficiently.

Required Skills & Experience:

Knowledge of SAP highly desirable
Experience of working with MS office essential
Experience of working in a Customer Service environment
Used to a fast pace of work with multiple priorities
Happy to work as part of a team and provide support to others
Clear and accurate communication skills (written and verbal)
An understanding of managing contractor schedules advantageous
Confident and efficient in dealing with inbound enquiries
Previous experience of preparing reports and accurate record keeping
Good time management and accuracy

Responsibilities:

To allocate service work and callout requests to the appropriate engineers, recording details as required on relevant systems.
To deal with queries regarding engineers' visits and all nontechnical matters relating to the general running of the service department.
To work closely with 3rd party Service Providers.
To maintain accurate service records and prepare reports when requested by internal sources and corporate account holders.
Liaise with loan/demo coordinator to ensure loan/demo stock is made available to customers where possible.
To liaise with the sales force to ensure that priorities relating to customers' orders, installations, and the configuration of products are agreed.
To deal with customer service invoice enquiries by Email and telephone.
To maintain accurate service contract records with regards to equipment and serial numbers on the company management system HANSA/SAP/ASTEA.
To provide administration support to UK Service Manager where necessary.
To produce reports and spreadsheets for various service providers using Excel.
To comply with all relevant health and safety legislation.
To maintain a good working relationship with other departments.
To work within the procedures defined by the Company's Q.A. systems.
To attend internal and external training courses as and when required.
To assist with the training of new staff.