Sales & Service Lead - Regent Street - London, United Kingdom - Alo Yoga

Alo Yoga

Verified Company

London, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

WHY JOIN ALO?
Mindful movement. It's at the core of why we do what we do at Alo—it's our calling. Because mindful movement in the studio leads to better living. It changes who yogis are off the mat, making their lives and their communities better.

That's the real meaning of studio-to-street: taking the consciousness from practice on the mat and putting it into practice in life.

JOB TITLE:
Sales & Service Lead

Role Objective:

The Sales & Service Lead is integral to the elevating the guest experience at Alo Yoga.

They will ensure we deliver our targets for engagement, guest education and interaction, create a service-lead environment on the sales floor, and ultimately create a sanctuary that sets Alo apart from other retailers.

Sales & Service Leader

Lead an exceptional guest experience on the floor through assessing the level of guest connection and technical product education and supporting team members to address gaps through feedback and coaching
Continue to build the client relationship daily with our customers
Analyze reports in order to strategize and deliver results; support implementing action plans focusing on deficient areas and highlight growth opportunities
Ensure effective sales floor coverage through the development of workforce solutions and leading selling initiatives throughout the store as needed.

Business Leader

Partner with Operations & Visual Manager to manage reporting, budgets, expenses, inventory control, supplies, vendor relationships, technology, and facilities to ensure maintained and maximized
Demonstrate strong business acumen by leveraging metrics to support businessdriving strategies
Move dynamically on the retail floor to assess and fulfill the needs of the business, team and guests

People Leader

Leads by example and inspires staff in daily operations and guest experience.
Directly oversee the Sales & Service Associates and Cashiers; responsible for recruitment and development of talent
Use company performance tools to evaluate each operations associate and provide constant feedback to drive individual growth and improvement in partnership with the store leader

Business Partner

Collaborate with Community & Studio, Operations and Visual Leads to ensure crossfunctional training and to ensure the business is wellexecuted
Execute companylevel operationsfocused directives, projects and initiates, in partnership with the Sales & Service Manager (e.g. from the SCC)

Sales & Service Lead Qualifications:

Prior work experience in a clientcentric, sales environment
Proven leadership capabilities demonstrating excellent decision making
Values feedback, receptive to receiving feedback and eager to provide
Selfmotivated with a desire to achieve results and excel individually, and as a team
Excellent interpersonal and written communication skills
Aligns with and embodies Alo's values
Proof of right to live and work in the UK

Hourly Rate - £16-£18 per hour, depending on experience

Sales &
Service Lead Schedule:

Diversity and Inclusion statement

As an Equal Opportunity Employer, ALO Yoga does not discriminate against applicants or employees because of race, colour, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by statutory law.

We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.

Interview Process adjustments
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