Food and Experience Manager - Penrith, United Kingdom - Tebay Services

Description

The Food and Experience Manager is a hands-on front of house role that is responsible for leading and coaching the Station Managers to ensure we deliver exceptional food quality to our customers and delight our customers with our service.

This person should be passionate about building great teams who deliver exceptional food quality and service.

Lead and inspire the Station Managers to drive commercial success through delivery of a quality food offer and by delighting customers with our service the Westmorland way
Work in partnership with the lead chef to ensure we are delivering quality food to our customers every time as defined by the food team and following agreed specs and recipes
Work with each Station Manager to ensure we have clear deployment in place for every shift to maximise commercial success by driving sales
Have strong recruitment and succession plans in place to ensure all Stations have 100% compliance to our family tree structure with signed off Station Managers, Service Leaders and Colleague Trainers (and also relevant cooks and baristas)
Ensure each station is delivering standards and processes as per the Westmorland way or other agreed measures
Carry out weekly house visits and house proud checks to identify opportunity areas in each station and work with the Station Managers on action plans

Ensure all Station Managers are using My Westmorland People to ensure we have the most up to date colleague data, holidays are managed effectively using the system, rostas are posted with at least 3 weeks notice for colleagues and colleagues are correctly clocking in for shifts and are paid accurately and on time.

Ensure all colleagues working within in each station are properly trained to standard and 100% training compliance on My Westmorland Learn
Ensure all stations are H&S and Food Safety compliant and achieve 5 star EHO audits front of house
Ensure each station manager is commercially aware and protecting the business through taking action and following process to minimize cash and stock losses
Ensure all Customer seating areas, indoor and outdoor and wash-up areas are clean and tidy, maintained regularly by a specific team
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