CRM and Data Manager - Norwich, United Kingdom - Ideal Personnel and Recruitment Solutions

Ideal Personnel and Recruitment Solutions

Verified Company

Norwich, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Our client has a permanent vacancy for a CRM and Data Manager to play a key role in the development and implementation of a new CRM system, working closely with key stakeholders across the business including IT, Trainers and lawyers/partners.

This role reportsinto the Senior Business Development Executive and works closely with the wider Business Development and Marketing team.

Duties and Responsibilities

Taking ownership with the launch and implementation of a new advanced CRM system.
Ownership of the CRM system ensuring data integrity is maintained at all times
Collaborate with wider marketing teams to develop and maintain marketing lists.
Encouraging the use of the system to drive efficiency and usage
Coordinating training sessions and distributing CRM knowledge throughout the firm.
Implement policies and procedures for CRM software administration and implement best practice.
Ensure that GDPR policy is adhered to in relation to marketing.
Managing the electronic client feedback and marketing data and reporting on themes, opportunities and threats
Managing the deal, referral and proposal content registers
Managing the legal directory submissions including data capturing
Maintaining and developing related website pages and contact forms.

Technical Competencies

Excellent project management and stakeholder management skills
Experience of using and managing CRM systems
Experience of implementation of CRM software solutions, and automated software management tools desired but not essential.
High level of computer literacy and proficient with MS Office
Excellent data analysis skills
High level of accuracy
The vision to enable the system to reach its potential
Outstanding organisational and time management skills
Excellent verbal and written communications skills
An ability to problem solve and find solutions
Delivers helpful CRM advice with a "can do" attitude
Proven ability to learn to use unfamiliar software's and systems quickly.
Driving licence essential as travel will be required to all of our offices across: Milton Keynes, Northampton, Leicester, Norwich, Cambridge and Manchester.