Manager-Account Manager - Glasgow, United Kingdom - CCA Recruitment Group

Description

CCA Recruitment have a great role for an Internal Account Manager for a key client of ours.
The Account Manager plans, coordinates, and directs the service delivery for one of our Financial Services accounts. In addition, the Account Manager will develop and maintain partnerships with client to increase business and Client satisfaction.

You will be running a team of x6 Consultants and have support from a PT Administrator which may be across various locations of CCA.

Account Management
Implements business operation and service solutions utilizing the continuous improvement process
Achieves and exceeds client service level agreements
Identifies problems, analyses trends and implements corrective and preventive actions
Prepares, implements, maintains and reviews existing client projects
Deals effectively with client complaints and issues by escalating to the appropriate person and by taking the appropriate action when necessaryTeam Management
Translates Client requirements into effective goals and objectives for the local level Company team(s).

Accountable for the performance of Delivery team through setting objectives, coaching, creating and maintaining development plans, conducting performance reviews recommending training and encouraging individual employee participation in decision making where appropriate.

Accountable for liaising with any remote sites and ensuring that they deliver an effective, consistent, high quality service.
Completes, maintains and processes pertinent Bullhorn accounts and records
Creates budgets / forecasts and tracks financial performance against plan with the Account Director
Experience in working to, achieving and exceeding client expectations, KPI's and Service Level Agreements.
the ability to identify problems, collect data, establish facts, draw conclusions and provide solutions.
Experienced in the use of MS Office: - MS Word, MS Excel and MS PowerPoint as a minimum.

Experience of running volume delivery accounts and understanding the mechanics of ensuring delivery and exceeding agreed targets with client and business.

Client management and relationship experience.
Experience in managing account and growing the opportunities within.
Salary will be DOE and will be based full time from either Manchester, Newcastle or Glasgow.
For an information chat please contact Debbie Wilson on (phone number removed)#J-18808-Ljbffr