Business Support Manager - Leeds, United Kingdom - Centre for Health and Disability Assessments

Centre for Health and Disability Assessments
Centre for Health and Disability Assessments
Verified Company
Leeds, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Introduction

Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.

Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.

From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.


Job Summary
Business Support Manager is a Manager role within Operations, reporting to the Regional Director.

The Business Support Manager oversees all aspects of the administrative support provided by Assessment Service Centres. The role supervises Service Delivery Leads (SDLs) in charge of registration, resourcing/scheduling, scrutiny/FME, and administration.

The Business Support Manager is accountable for ensuring all administrative activities are performed in a timely and efficient manner and effectively support the delivery of volume, quality and applicable service level targets.


Essential Job Duties

  • Accountable for all ASCbased administrative work performed in support of delivery of business objectives, including volume, quality and applicable service level targets
  • Provide leadership and direction to ASCbased teams; lead and manage resources to ensure that deadlines and targets are met within agreed timescales
  • Take ownership of cascading best practices within the ASC and ensure that admin activities are performed in line with CHDA established procedure and best practice across all ASCs.
  • Support SDLs by addressing issues, resolving roadblocks and escalating issues as required
  • Input into quarterly and monthly regional operations plans to support delivery of targets
  • Maintain strong communication links with Area Manager(s) and AC Managers responsible for the oversight of ACs in the area to ensure delivery of business goals
  • Effectively report reports on ASC activities and performance as appropriate
  • Organise and lead ASC team meetings
  • Develop, coach and manage team; plan career development and succession
  • Line management responsibility for direct reports, including completing performance appraisals, absence management, performance management, disciplinary and grievance procedures.
  • Other ad hoc duties as required

Education and Experience Requirements

  • Experience managing and developing high performance teams
  • Experience delivering performance targets
  • Experience fostering a culture of customer and client focus
  • Able to deliver high quality work and sets quality expectations for ASC team to deliver Contract requirements and drive business improvement
  • Able to work at pace to deliver results and to set volume/output expectations for ASC team
  • Experience building strong working relationships internally and with external partners
  • Able to communicate with clarity and conviction. Persuasive and able to influence across a broad range of audiences. Uses a variety of communication media appropriate to the context
  • Sets direction for ASC team, builds commitment, makes good decisions, inspires others
  • Able to plan, coordinate and monitor the delivery of services and the Contract
  • Able to plan, implement, monitor and review financial and workforce resources
  • Able to drive continuous improvement

CHDA Statement


Where reasonable, MAXIMUS will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.

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