Membership Officer - London, United Kingdom - Better Cotton

Better Cotton

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Part time

Description

Membership Officer

Starting Date:
As soon as possible

Contract type:
Part-time 0.5 FTE, 20 hours per week

Salary:
pro rata of £15,050 per annum (£30,100 FTE)

Location:
London, UK

Application closing date:

About this role
A key functional area at Better Cotton is Membership and Supply Chain. They manage the
membership as well as two key elements of the

Better Cotton Standard System:
the Better Cotton
Chain of Custody and the Better Cotton Claims Framework. The Membership Officer will join the
Membership & Supply Chain (M&SC) Team in London, UK. The Membership Officer will report to one
of the Membership Coordinators and will be responsible for supporting all tasks related to member
assistant support to the Membership & Supply Chain Director. The Membership Officer will also
support member tasks originating from the global Membership & Supply Chain Team Managers as
agreed. It is a versatile role that requires a range of skills and interests to be able to execute with
creativity and quality in an efficient and timely manner. The Membership & Supply Chain Team is
looking for a service-oriented team member with an open-mind and positive attitude, willing to learn
and try new experiences within a multicultural team, and who can be professional and engaging with
Better Cotton Members. This role offers good opportunities for personal and professional
development, together with a competitive benefits package.

Role and Responsibilities
Support the Membership Coordinators with Retailer and Brand Member recruitment

Manage basic enquiries, guide prospects through the cotton consumption calculation

opportunities.

Provide general administrative support for RB member recruitment.

Support Membership Coordinators with Retailer and Brand Member service delivery

Onboard very small RB Members.
Reply to enquiries of existing RB Members within a timely manner.
Support website administration, including website access and event registration.
Support with queries related to the online portal myBetterCotton.
Support RB Members with cotton consumption (re)calculation and submission.
Develop and update presentation materials.
Support with website and myBetterCotton content updates and uploads.

1 Membership Officer - August 202

Contact for Membership and Supply Chain team webinars

Organise, schedule, and execute the running of team webinars.
Support the development, consolidation and updating of webinar materials.
Agree and support appropriate webinar followup with a view to recruit new members and

- engage existing members.

Summarise engagement/webinar data to improve delivery performance (monthly and annual

analytics).

Support punctual administrative and follow-up tasks arising from within the pool of Membership and
Membership Managers as agreed with the line manager

Consolidate, analyse, and draft reports resulting from surveys.
Support member invoicing.
Set up filing systems needed for information resulting from different projects and activities.
Support the development of audiovisual collaterals for members.

The Membership Officer supports the M&SC Team's success and carries out any other activities and
special projects as agreed with line manager.

Profile

_Essential _

At least 3 years' working experience.
Experience working as part of an international team and supporting team administration.
Experience in working in sales and with customers delivering customer services.
Experience in managing information and data, communications.
Experience organising, documenting, and filing client information.
Experience developing simple communications materials for diverse tasks.

_Skills and Knowledge _

University degree, or equivalent higher education qualification, in a relevant field.
Good analytical and problemsolving skills with a proactive approach.
Team player, and service oriented.
IT literacy, to include: Word; PowerPoint; Excel; Outlook; and CRM system (Salesforce).
Excellent organisational skills and capacity to handle a set of different priorities.
Strong communication (both written & spoken) and good listening abilities.
Native English speaking proficiency with ability to communicate clearly and concisely.

_Desirable _

Other languages spoken by Better Cotton Members.
Basic video editing skills.
Good presentation and public speaking skills

2 Membership Officer - August 202

What we offer:

Competitive salary
Hybrid working
One to two days/week in the offices central London
The opportunity to work from anywhere in the world for up to one month per year
Flexible working, with core hours from 10 am to 4 pm local time
Continuous learning and development
Pension scheme
25 days paid annual leave, plus 89 Bank Holidays and a further 3 days off over Christmas
Enhanced parental benefits
A warm, positive working environment where everyone is valued
The opportunity to make your mark an