Supporter Engagement Officer - Bristol, United Kingdom - Young Lives vs Cancer

Young Lives vs Cancer

Verified Company

Bristol, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Advert

SUPPORTER ENGAGEMENT OFFICER

Location:
Bristol - Office

Contract Type:
Permanent

Hours per week:
Full time, 35 hours per week

Salary:
£28,450 (FTE)

Closing Date:24 March 2024

Interview dates start from:2 April 2024

When a child is diagnosed with cancer life becomes full of fear, for them and their family.

Fear of treatment, but also of families being torn apart, overwhelming money worries, of having nowhere to turn, no one to talk to.

At Young Lives vs Cancer, we help children and young people (0-25), and their families find the strength to face whatever cancer throws at them.

Join us and your skills will make a real difference to the lives of young cancer patients.

About the role

The Supporter Engagement team's main purpose is to engage with a variety of audiences, including our supporters and volunteers, providing support, guidance and resolution for a diverse range of enquiries.

As a Supporter Engagement Officer, your role is to enable the Supporter Engagement team to deliver outstanding supporter and customer experiences as well as optimise our income opportunities

This includes:

The recruitment, management and training of the Supporter Engagement Assistants, providing pastoral care, support and guidance
Effectively planning the operations and workload of the team
Managing, resolving, and where necessary escalating complaints and feedback
Working collaboratively with different teams to build trusted and positive working relationships.
We would love to hear from you if you have:
Managing, supervising or leading a team within a call centre or customer service setting
Delivering coaching or training to a team with the aim of improving performance
Effective complaints and feedback handling, including working directly with customers or supporters on the phone and in writing
Building and maintaining positive internal and external relationships
A passion for delivering exceptional customer service.

Along with the other team members, this role is based in the Bristol office. You will be in the office 5 days per week - Monday-Friday.

Diversity declaration

At Young Lives vs Cancer, we recognise that opportunities for too many people remain a condition of their race, class, gender identity, disability, sexual orientation - or a combination.

This has never been acceptable to us as an organisation.

Accessibility

We are committed to providing reasonable adjustments throughout our recruitment process and we'll always endeavour to be as accommodating as possible.

Please get in touch with us if you would like to discuss any specific requirements.

What we offer

In return for your commitment, we offer a great reward package, which includes generous annual and family/ caring leave entitlements, enhanced pension and employee savings scheme.

If you join us, you will be part of a community that is committed make a difference to the lives of children and young people with cancer.

Young Lives vs Cancer is committed to safeguarding and promoting the welfare of children and young people and expects all staff to share this commitment.

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