- Management experience in a dynamic, positive and innovative customer service environment
- Evidence of delivering high levels of customer service and service level agreements
- Technical awareness or ability to grasp technical concepts quickly
- Understanding of the domain name system (desirable)
- Ability to champion the services the teams deliver both Internally and externally
- Experience of working in collaboration with the product team to ensure the product roadmap has a customer focus
- Good knowledge of the internet industry
- Builds and maintains excellent relationships, both internally and externally
- 30 days annual leave plus bank holidays, with the ability to purchase an additional 5 days
- Bupa private healthcare + Employee Assistance Programme and Medicash
- Electric vehicle scheme with on-site charging points
- Rewards platform with access to discounts at hundreds of shops, restaurants etc.
- And many more
Customer Service Manager - Oxford, United Kingdom - Nominet
Description
Customer Service Manager
Contract Type: Permanent
Location: Hybrid minimum 20% on-site in our Oxford Science Park office
Were proud to be an Equal Opportunity and Affirmative Action Employer, and were committed to building an inclusive, diverse community that celebrates and welcomes everyone.
If there are any adjustments we could make to the recruitment and selection process to support you, please let us know.
About Us
Were Nominet a world-leading domain name registry operating at the heart of internet infrastructure. While we're best known for running .UK domains, we also help protect public services from cyber threat.
As a public benefit company, our work funds the ability to make a positive impact on society. Weve donated millions to projects that use technology to improve peoples lives and have committed to delivering £60m worth of support over the next three years.
Were also already a Carbon Neutral company and were committed to helping the UK reach Net Zero by .
About the role
The CSM will lead and manage the provision of best-in-class customer service and experience to Nominets customers and stakeholders, including domain registrants and registrars, customers of new products & services sold through the channel and B2C via TheUKDomain, RSP clients and their registrars and PDNS customers.
About you and your experience
What we offer
Please note, all roles working for Nominet will be subject to a Baseline Personnel Security Standard (BPSS) check. Some roles due to the nature of their work, will require additional security clearance.