Online Support Consultant - Manchester, United Kingdom - Page Personnel Sales

    Page Personnel Sales
    Page Personnel Sales Manchester, United Kingdom

    1 month ago

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    Description
    Manchester Temporary £27,000 - £28,000 per year Hybrid working
    ~ Permanent Contract at the end of it

    Rent Support Officer
    • Manchester
    • Property and Housing
    A leading housing provider in the North West
    Rent Support Officer
    • Manchester
    • Property and Housing
    • Use our housing management system to monitor all rent accounts and generate appropriate communications to our customers.
    • Carry out weekly system adjustments following the posting of Housing Benefit and DWP payments by our Finance team utilising available online benefit checkers and portals.
    • Ensure the effective use of IT in logging details of all activity on customer accounts to include all incoming and outgoing calls, e mails, written correspondence, and text messages ensuring relevant action is taken.
    • Requirement of individual RSO's to support the Customer Service and Support team via the Duty rota.
    • Apply for Rent Arrears Direct payments for those customers in receipt of HB and maximise income through DHP's where applicable.
    • Commence appropriate action on all arrears cases and arrange the service of Notice of Seeking Possessions in accordance with current policies and procedures.
    • Prepare eviction approval requests for the Head of Communities in accordance with current policies and procedures.
    • Assist in the implementation of arrears campaigns, rent/service charge changes, yearend procedures, rent statements checks and credit refund campaigns. Rent Support Officer
    • Manchester
    • Property and Housing
    • Strong social housing background
    • Strong knowledge of the current housing legislation
    • Strong knowledge of the pre action protocol for possession claims by social landlords


    • Rent Support Officer

    • Manchester
    • Property and Housing
    Agile working, predominantly from home and to be reviewed following the end of the contract with a strong possibility of the role going permanent
    Registered Office: 200 Dashwood Lang Road , Addlestone, , Surrey , KT15 2NX
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