Service Desk Analyst - Manchester Area, United Kingdom - Levick Stanley

Description

Service Desk Analyst

• Permanent
• £26,000
• Manchester (Office based with one day a week working from home)

An exciting opportunity has arisen for a Service Desk Analyst to join one of the UK's largest housing organisations

Working as part of a dynamic team, the Service Desk Analyst is responsible for providing 1st line support for all colleagues in relation to technology issues and requests. In this role, you'll provide first-line support for technology issues, communicate effectively across multiple channels, troubleshoot IT problems, analyse system performance, and maintain detailed Service Desk records.

Key Experience Required:

• Previous Service Desk/Help Desk Experience
• Hands on knowledge / experience of MS Intune/Autopilot, Azure AD, Sharepoint, Azure AD, Mobile support for iOS/Android OS mobile devices
• Experience of using ITSM tools such as Cherwell, ServiceNow, Service Desk plus, Halo etc.
• ITIL Foundation Level knowledge or Higher (desirable)
• Hands on knowledge of Telephony, including mobile devices and within Microsoft Teams
• Well-organised approach to work planning and time allocation to tasks, always providing great and efficient customer service and support to multiple business areas
• Excellent communication (written and verbal) and interpersonal skills
• Ability to explain technical issues to those with non-technical backgrounds

Responsibilities:

• Provide frontline technical support across multiple business areas for all software applications and end user computing hardware
• Perform troubleshooting and issue resolution activity at the end-user computing and back-end environments, including but not limited to installing and upgrading hardware and software, databases, telephony, desktops and mobile devices
• Provide technical support service for incidents and requests reported via the ITSM toolset, telephone, MS Teams and face-to-face (including Tech Bar)