Service & Support Coordinator - Buckinghamshire, United Kingdom - Trinity Resource Solutions

Description

Embark on a journey where your proactive customer service skills are not just valued but are the cornerstone of the role.

Forge lasting relationships with a diverse clientele, providing empathetic and solution-focused support.

Collaborate with a talented Service & Support team, contributing to the success of the Service & Support Director and the Service Desk & Operations Manager.

Based in High Wycombe, the firm seeks a dedicated Service and Support Coordinator, this full-time position, nestled within a dynamic office environment, operates from 8:30 am to 5:30 pm, Monday to Friday.

Key Responsibilities:
Uphold exceptional customer service standards, maintaining frequent, empathetic communication and swiftly resolving issues. Support the Service & Support team, aiding both the Director and Operations Manager. Efficiently schedule engineers according to client service level agreements, managing travel and on-site time coordination. Engage with the technical team to supply clients with pertinent information and quotations. Maintain meticulous records, including spreadsheets, ticketing systems, and the Service & Support diary, and ensure clients receive tickets/reports post-completion.


Key Skills:
Proficient negotiation and persuasion skills to achieve objectives. Outstanding interpersonal and communication abilities. A strong customer service ethos, with the capacity to handle complaints with empathy. Exceptional coordination and organisational skills, with the ability to manage complex scheduling while retaining attention to detail. Advanced computer literacy, particularly in Microsoft Outlook, Word, and Excel.


Benefits:
Private Health Cover