Sales Administration Team Leader - Birmingham, United Kingdom - Hydrapower Dynamics Ltd

Hydrapower Dynamics Ltd

Verified Company

Birmingham, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job description

We are currently recruiting for a experienced Sales and Expeditor to join our busy Sales administration team at Hydrapower Dynamics Limited.

Duties involve but are not limited to:

Responsible for managing the sales order process
Assisting and be able to provide cover for the Scheduler in entering customer requirements on to the system
Developing rapport and relationships with key customers and contacts, understanding their specific requirements.
Ensuring customer requests are fully understood and resolved.
Handle customer complaints and queries professionally and escalate problems where necessary to relevant personnel.
To follow departmental systems, processes and procedures
Responsible for creation bills of materials and raise orders and allocate stock
Assist with maintaining and updating production schedules
Dealing with commodity codes, duty rates, licences and documentation requirements to comply with international trading laws
Handle customer issues professionally and escalate problems where necessary
Placing purchase orders as necessary, ensuring the right supplies for the job and maintaining optimal inventory levels
Facilitating the flow of materials between various parties and departments and checking job cost reports for mischarges or other inconsistencies
Identifying critical shortages or manufacturing delays and sharing information with colleagues and customers
Streamlining interdepartmental communication, often working as a liaison between all departments
Liaising with customers both internal and external to obtain information required to complete formal excise documentation and instructions
Making accurate, rapid cost calculations, and providing customers with quotations Liaising with shipping agents, couriers to check on the progress of new and existing requirements
Education in Engineering, Logistics or Supply Chain Experience of working in Supply Chain Management essential Experience of working in a Manufacturing environment essential Must have excellent communication skills