Application Support Analyst - Sheffield, United Kingdom - Transaction Network Services

Transaction Network Services
Transaction Network Services
Verified Company
Sheffield, United Kingdom

1 week ago

Tom O´Connor

Posted by:

Tom O´Connor

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Description

Job Title:
Application Support Analyst


Location:
Sheffield


Salary:
Competitive


Job type:
Full Time, Permanent.


Since 1990, TNS has been a preferred supplier of networking and integrated data services to many leading organizations in the global payments and financial communities, as well as a provider of extensive telecommunications network solutions to service providers.


The Role
An exciting opportunity has arisen to join TNS as an Application Support Analyst.

We are looking to recruit an Application Support Analyst to join a small, dedicated team of individuals who are responsible for providing technical support, technical solutionsand engineering solutions across all production Payment Processing Applications.

This is a great opportunity for somebody with great technical knowledge or detailed payments support who wants to learn, be challenged and be involved in our expanding PaymentsProcessing business.


  • Experience working within a Linux and or Windows OS environment
  • Ability to script and trouble shoot.
  • Experience with MSSQL (writing queries, setup and management of maintenance task, trouble shooting, administering of database etc)
  • Strong problemsolving skills and technical prowess.
  • A willingness to learn
  • Customer focused with proven customer service skills
  • Attention to detail

Desirable:


  • Previous experience within a Payments environment
  • Knowledge of ITIL framework desired but not essential

Responsibilities

  • Manage and resolve incident tickets assigned to the 2nd line support team
  • Provide Support for major Incidents providing root cause analysis
  • Plan and support of Release and Change Management activities within the production environments
  • Support the Problem Management process
  • Production and update of service documentation
  • Support PCI compliance
  • Provide Support for Disaster Recovery activities
  • Partake in 24/7 oncall rota
  • Provide training, knowledge transfer and ongoing support to 1st line support staff

Benefits

  • Competitive salary (Varies depending on experience)
  • 25 days Holiday + Bank holidays
  • Friendly and supportive team culture
  • Optional Private Health insurance
  • Cycle to work
  • Long Service Awards
  • Free Parking
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