Service Desk Analyst - Ipswich, United Kingdom - Bristow Holland

Bristow Holland

Verified Company

Ipswich, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Bristow Holland have an excellent opportunity to join a growing IT team for a very successful business based in Ipswich as an IT Support Engineer.

As one of a team of IT Support Engineers your role will be to provide a first class level of support to internal users based both at company premises and remotely as home workers.

Working to ITIL best practices you will strive to work collaboratively withthe team to meet SLA targets, escalating where appropriate but always ensuring that the user is informed and included in progress.

The role will suit someone who enjoys solving IT problems through excellent troubleshooting and supporting users who may notnecessarily have IT backgrounds.

You will thrive in a busy working environment and enjoy being part of a team.

As part of a wider IT services team, the future offers numerous progression and personal development opportunities for talented employees looking to build their career in IT.

IT Support and Hardware Deployment for your designated location
Progression of 2nd Line tickets passed through the Service Desk
Accuracy of Data used to define, troubleshoot and close tickets passed through the ticketing system
Working to agreed Service Desk processes using ITIL best practices
Punctual and Available to ensure support levels are maintained across the team
Providing great customer service in a friendly, professional and easy to understand manner, breaking down the technical jargon
Managing your own workload, knowing when to research and when to escalate
Contributing to the overall success of the IT Team
Participation in the out of hours rota.

Key Experience:

Experience working within an IT service desk environment
Experience with Office 36 1st & 2nd Line Support
Experience with Active Directory
ITIL Foundation and Comptia A+ would be beneficial but not essential
Able to diagnose and troubleshoot asking customers relevant questions to get the issue resolved
Excellent problem solving and time management skills.
Diplomatic in communication both verbally and written.