Quality Assurance Manager - Harlow, United Kingdom - Huntress

Huntress
Huntress
Verified Company
Harlow, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Quality Assurance Manager - Permanent, Full Time
30k Per Annum


You will be a strong Quality Assurance / Audit professional with a proven, demonstrable, record of driving improvement and providing exceptional service.


Duties:


  • Lead, motivate, develop and performance manage a small team
  • Maintain accuracy of procedure / process guides
  • Develop and deliver adhoc training sessions to team members to maintain knowledge in all key areas
  • Monitor resources and create, implement, and maintain management metrics including KPI's
  • Prepare daily / monthly checking schedules based on volumes and client specific requirements, allocate work to team to ensure all SLA's are met
  • Provide adhoc information at client meetings & external audits, attending where requested and appropriate
  • Conduct RCA to identify and evaluate quality trends, contribute to the improvement of controls and reports
  • Roll out requirements of Quality Assurance Framework across the business
  • Take ownership of internal checking and calibration functions; support development and delivery of key client audit calibration
  • Support the team to conduct comprehensive and robust Quality Audits to ensure compliance with relevant Legislation, Regulation and Codes of Conduct
  • Highlight areas of identified noncompliance with enforcement legislation, industry best practice and internal policies and procedures; identify training needs at individual Agent and organisational level
  • Constructively communicate findings to interested parties throughout the business, escalate riskbased checking where needed, track progress of remedial works
  • Take responsibility for the continued evolution of existing scorecards to meet business needs, including working with provider of cloudbased Quality Assurance platform

Requirements:


  • Excellent verbal and written communication skills
  • Proficiency in statistical analysis and quality assurance databases
  • Proficient to intermediate level in MS Office Outlook, Word, and Excel
  • Experience (ideally 3 years +) in a Quality Assurance / Audit environment
  • Experience in team management or leadership
  • Ability to drive and sustain improvements in quality behaviours
  • Capability to meet expectations, deliver results and drive improvements
  • Strong administration, organisational and communications skills
Hours will be: 37.5 hour week - Can be flexible on hours working either: 8am-4pm, 9am-5pm or 10am-6pm
Fully office based
Free parking
25 days holiday
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