Customer Services Advisor - Grantham, United Kingdom - South Kesteven District Council

South Kesteven District Council

Verified Company

Grantham, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

H

ours: 37 Hours per week

Salary:
Up to SK7 (£24,024 per annum) following probationary period

Contract:
Permanent

T

o provide a high quality, multi-disciplined and effective customer service ensuring that any enquiry is responded to in a timely, accurate and efficient manner.

(The duties and responsibilities attached to the job may vary from time to time without changing the general character of the duties or the level of responsibility entailed).

- eceive and assist customers visiting and contacting the Council via any means of communication to the highest standards of customer care as specified in the Customer Service Standards.

- rovide customer services across a range of functions on behalf of the Council and partner organisations as required.

- ecord all contacts in the Customer Relationship Management System (CRM). If unable to deal with enquiry then identify service specialists and make appropriate transfer to 'back office'.

- nterpretation of customer enquiry to establish correct management of enquiry which could include signposting, part completion or full resolution.

- se comprehensive IT systems to manage enquiries, access information and to provide customers update information on outstanding enquiries (access and updating of administrative systems in 'back office' sections may be required).

- ctively encourage and promote the use of self service, supporting customers to do so face to face and over the telephone.

- t all times, act as an ambassador for the customer service centre and South Kesteven District Council and assisting communications and/or liaison with staff in service sections, senior management, Councillors, members of the public and other agencies.

- roactively help to resolve complaints including them on the CRM database and advising customers of applicable Complaints Procedures.

This role is not politically restricted.

J

ob details :
J

ob reference

REQ00324 D

ate posted

07/05/2024 A

pplication closing date

21/05/2024 S

alary

Up to SK7 (£24,024 per annum) 3

7 F

ull time J

ob category/type

Customer C