Housekeeping Evening Supervisor - London, United Kingdom - RAFFLES

RAFFLES

Verified Company

London, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Company Description

Come and join us in bringing the Raffles experience to London
The Raffles name is synonymous with luxury, glamour and extraordinary adventure.

Raffles London at The OWO on London's Whitehall, unites the allure and heritage of Raffles with one of the world's most historic addresses.

This fine Grade II* Edwardian building has been transformed into a spectacular stage for dazzling celebrations; with fine dining, lively bars, the latest in wellness and beauty therapies, the most luxurious suites and rooms, versatile ballroom and event space.

Within these much-storied walls, where legendary statesmen and women once shaped the modern world, guests are now invited to discover new and inspiring emotions and connections.

At Raffles, you arrive as a guest, leave as a friend and return as family.

Job Description:

An exceptional opportunity presents itself for a
Housekeeping Evening
Supervisor to join the Raffles London at the OWO.

Reporting into
Executive Housekeeper, you will be responsible for leading the operation of the Housekeeping department throughout the evening with the support of the Evening Office Coordinator.

To maintain a strong liaison with the Front Office team to ensure accurate room updates. The Evening Housekeeper should motivate, train and manage the Evening team to achieve the standards.

To work closely with the Housekeeping Trainer to identify training needs and meet basic The Raffles at the OWO training deadlines.

Specifically as the Evening Supervisor:

To provide day to day direction & allocation of tasks for room attendants and house porters on the floor.
To participate in or lead morning departmental meetings and/or training sessions.
To liaise with other departments to ensure positive communication and offer support.
To maintain effective communication with the housekeeping department and escalate any issues or problems to Senior/Head/Executive Housekeepers
To ensure smooth running of housekeeping team through effective teamwork
To report any maintenance faults and to ensure that repairs are carried out.
To maintain excellent grooming standards.
To be knowledgeable of all the hotel service/outlets to respond to any guest requests/requirements and work in a warm manner with the Front of Office and Guest relation Teams.
To ensure that the team uses Knowcross to communicate smoothly.
To be aware of the status of all rooms, to follow up and to respond promptly to any room or queries i.e., room placed in Q, from the Front office team.
To be flexible in your working hours, inline with business requirements.
Always wellgroomed according to the Raffles London grooming guidelines.
Always ensure your uniform is clean and in good condition.
Be flexible according to the business needs.

Who are we looking for?

Ability to communicate clearly and efficiently in English.
Recent experience within in 5star hotels or a similar role
Market knowledge of competitors and event industry trends
Enthusiasm and commitment to delivering and offering the best service and experiences possible in any situation
To provide exceptional service for the guests with attention to details.
Able to work within a team
Ability to multitask and remain calm under pressure

To be detail-oriented

Additional Information

Why join our Raffles team?

You will be offered a competitive salary
28 days holiday including bank holidays plus a day extra for every year of your service up to 5 years
Length of service awards for every year of service
We offer Life Assurance to all our colleagues
Enhanced sick pay
Enhanced maternity, paternity and adoption pay
Free dry cleaning for uniform and an allowance for personal items
Season ticket loans and cycle to work scheme
Colleague gifting to celebrate special occasions
Paid days off to move house or give back time to a charity of your choice
Internal learning and development programmes tailored to you
Funfilled events, whether that's a pub quiz, team run or festive party.
Employee benefit card offering discounted rates of up to 30% at Accor worldwide
Worldwide development opportunities across Accor's extensive brand portfolio