- Managing guest queries in a friendly, timely, and efficient manner
- Ensuring knowledge of menu and all products
- Following correct reporting procedures if faced with issues
- Practicing a grooming standard including uniform dress code, cleanliness, and personal hygiene
- Assisting callers courteously and promptly, taking messages as necessary which are legible and accurate passing them on to the appropriate person without delay
- A good knowledge of the restaurant's sitting arrangements
- Responsible for accompanying the guests to their table, and their welfare
- Responsible for orienting the guests in the restaurant and responding to any questions about the brand, the concept, the, food, the artists exposed in the restaurant
- Complying with restaurant security, fire regulations and all health and safety legislation
- Committing the best possible sustainable practices on a daily basis in terms of waste management and purchasing
- Performs other duties as required or assigned including working in a different department or restaurant, than usually assigned.
- Excellent skills where a positive environment culture is created by strong values
- Open minded
- Positive attitude
- Previous experience in a customer service role in the hotel/leisure/retail sector (LQA standards)
- Good grooming standards
- Good communication skills (oral and Written)
- Previous relevant experience with the role of Host
- 28 days holiday including bank holidays plus a day extra for every year of your service up to 5 years (35 Days).
- Staff meals whist on duty.
- Free dry cleaning for uniform.
- Employer pension contribution of 3%
- Enhanced sick pay.
- Enhanced maternity, paternity and adoption pay.
- Life Assurance 1x salary
- Employee assistance program, including virtual GP and financial advice.
- Season ticket loans and cycle to work scheme.
- Colleague gifting to celebrate special occasions.
- Paid days off to move house or give back time to a charity of your choice.
- Internal learning and development programmes tailored to you.
- Fun-filled events, whether that's a pub quiz, team run or festive party.
- Employee benefit card offering discounted rates of up to 30% at Accor worldwide and Raffles London F&B outlets.
- Worldwide development opportunities across Accor's extensive brand portfolio.
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Host - London, United Kingdom - RAFFLES
Description
Job DescriptionAn exceptional opportunity presents itself for a Host to join the Raffles London at the OWO.
Reporting into Head Host, you will be responsible for serving guests in a friendly, timely, and efficient manner to deliver an excellent Guest and Member experience. A Host will also be required to have extensive knowledge of menu offerings and systems informatics.
Specifically, as the Host, your responsibility's will include:
Who are we looking for?
Why join our Raffles team?
Not only will you be joining one of the world's best hotels you will also receive great benefits including:
What are the Raffles Values?
Be You: Be creative, innovative, and enthusiastic, showing your personality and flair.
Be Kind: Demonstrates humility and generosity through emotional connection with colleagues and guests.
Be Happy: Consistently uplifting colleagues and guests through a joyful connection and positive personality.
Be Confident: Openly shares knowledge and skills with other colleagues to achieve excellence.
Have Your Purpose: Demonstrating care and responsibility within your role, to make a tangible impact on the business.