Customer Support Assistant - Lapworth, United Kingdom - DiSRUPT Recruitment Agency | Certified B Corp

    DiSRUPT Recruitment Agency | Certified B Corp
    DiSRUPT Recruitment Agency | Certified B Corp Lapworth, United Kingdom

    2 weeks ago

    Default job background
    Technology / Internet
    Description

    Customer Support Assistant

    Team: Customer Support

    Location: Office based - Lapworth (Head Office)

    Reports to: Technical Director

    Contract: Permanent, Monday to Friday, 09:00-17:30

    Our client provides activity monitoring technology and services aimed at assisting individuals in living independently and safely at home. They work closely with approximately 70% of local authorities across the UK, aiding in care assessments and delivering long-term sensor technology to facilitate effective support when required.

    The Customer Support Assistant role entails delivering first-line technical support to customers. Handling telephone and email inquiries, the candidate will also be responsible for producing chart summary reports with appropriate training.

    Main Responsibilities and Duties:

    • Provide excellent service and support through our customer helpline, addressing technical queries and troubleshooting effectively.
    • Develop competency in understanding and discussing charts and systems with customers.
    • Assist in system maintenance, conducting daily checks and coordinating with customers and internal teams.
    • Generate chart summary reports and communicate findings to customers.
    • Follow up on inquiries and coordinate parts dispatch as necessary.
    • Maintain high standards of customer service and administrative processes, ensuring timely action and accurate record-keeping within our quality framework.
    • Perform additional administrative tasks to support business operations, growth, and quality delivery.

    Skills and Qualifications:

    • Exceptional verbal and written communication skills.
    • Friendly and efficient telephone manner.
    • Strong problem-solving and multitasking abilities.
    • Proficient IT skills.
    • Detail-oriented and well-organized.
    • A team player with a proactive attitude and the ability to work independently.
    • Dedication to operational excellence.
    • Interest in technology.
    • Must have daily access to a vehicle, as there are no public transport links in the area.
    • Subject to successful completion of Enhanced DBS and PVG checks.