Service Advisor - Reading, United Kingdom - Yolo Recruitment

Description

My Client, a dealership in Reading who offer fantastic company benefits are currently looking to interview and take on a Service Advisor / Aftersales Advisor to join their team.

• Ensuring that we always provide the highest level of after sales customer care and satisfaction, giving the customer the best possible experience.
• Talks and listens to customers to build rapport and understand their service/repair requirements.
• Uses a good understanding of the customer's needs to guide them towards the product/service that will best meet their needs.
• Provides accurate estimates for servicing and repairs, ensuring that the customer is fully aware of the likely costs and timescales involved and setting expectations accordingly.
• Introduces the customer to the appropriate technician to discuss details of the work that is required, where this will add value for both the customer and the dealership.
• Schedules work to meet customer requirements, considering workshop/body shop utilisation targets, job complexity and parts availability.
• Encourages the sale of genuine parts and accessories whenever possible, acting on opportunities to sell additional products/services and market current promotions.
• Works with colleagues and other teams across the centre to provide a seamless service to customers (e.g., by informally observing and responding to the needs of customers who are not being attended to by other members of staff)
• Ensures opportunities for sales by other teams are followed up by the most appropriate specialist.
• Ensures that each service or repair is followed up with a personal call to check the customer is happy with the service provide.

Ideally, you will need to have previous service or aftersales experience and a full UK driving license for this role.

Hours for my Service Advisor / Aftersales Advisor role are Monday to Friday 8.00 – 6.00 with rotational Saturdays 8.00 – 12.00 in which you get back in leiu.