Helpdesk Administrator - Swindon, United Kingdom - Pinnacle Group
Description
Pinnacle Group provides people first, integrated services across a range of community facing assets and infrastructure including multi tenure housing, schools, open spaces, public buildings, utilities and broadband networks as well as a range of complementary employment and wellbeing outcomes. Across the UK, Pinnacle supports over 300,000 homes, 200 schools and 80 public buildings creating value, providing stewardship and generating positive outcomes for our customers, our partners and our clients.
Our FM business delivers Facilities Management to homes, public and private sector bodies including Registered Providers, schools, universities and blue light statutory authorities. We pride ourselves on placing people at the centre of what we do, while maintaining our values of high quality and excellent customer care.
The Role - Helpdesk Administrator
Pinnacle Group are looking for a Helpdesk Administrator to be the main point of contact for general office admin duties, including raising purchase orders, invoicing and updating SharePoint and to be one of the main contacts on the contract for helpdesk queries, updates and chasers on a high profile contract by receiving communication via email, telephone or face to face for all areas of hard FM Services.
This is a full time role working Monday - Friday. 3 Shifts Patterns on rotation weekly
Duties/Key Responsibilities
To assist in compiling the monthly facilities management report
Be the initial point of contact for finance on the contract (raising purchase orders, invoicing)
To help support the delivery of planned and reactive maintenance
To support/cover the helpdesk functions on a daily basis due to shift patterns or to cover in the absence of the Helpdesk Operative
To chase internal and external persons responsible for outstanding works requests on the helpdesk
To monitor and record the feedback of site operatives to helpdesk requests and to ensure customer satisfaction with the service
To assist with the administration of sub contractors and suppliers
To provide a high level of customer service to clients
To work collaboratively within a small team to achieve shared objectives
To receive and make welcome all visitors to site ensuring they are appropriately hosted, and their visit is planned correctly
Prepare any required reports generated from the CAFM systems
Provide general administrative support to the contract
Skills
Excellent organisational skills with a strong attention to detail.
Excellent oral and written communication skills.
Strong focus on Customer Service, with the ability to translate customer needs into specific actions.
Good computer literacy on relevant programmes such as Word, Excel, SharePoint etc.
Experience of producing monthly contractual reporting.
Demonstrable experience working on FM contracts.
Experience in operating a FM software package i.e. QFM.
To be able to demonstrate the behaviours required as outlined in the Living the Values section of the Pinnacle Way booklet.
Pinnacle Group strives to be an equal opportunities employer and welcomes applications from anyone regardless of ethnic origin, gender, disability, age, trade union activity, marital status, religious belief or sexual orientation.
We are Armed Forces friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners.