Head Concierge - London, United Kingdom - Abbatt Property Services

Abbatt Property Services

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

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Description

Head Concierge - Permanent - Nine Elms
***
Location: London, Nine Elms

Salary:
£28,000 - £30,000 per annum

Job Type:
Permanent

Hours of Work
4 on 4 off,

Description

A Head Concierge is required to assume responsibility for the front of house management in a high end development in Nine Elms.

The Head Concierge will supervise, monitor all front of house personnel to ensure that customer service is a priority. To liaise with Landlord's personnel, contractors and specialists as required.

MAIN DUTIES AND RESPONSIBILITIES

To maintain an effective managerial relationship with staff, ensuring that they remain highly motivated and that their work is of the required standard. Ongoing liaison with, and reporting to the Managing Agent will be required.
To agree work rotas in conjunction with the Property Manager and the setting of daily tasks for the staff.
To arrange induction training of new staff in conjunction with the Property Manager on all procedures and to train staff to ensure that they are familiar with relevant procedures and that these are adhered to at all times.
To set an example for all staff members by remaining courteous and helpful to all occupiers as well as to members of the public, staff, guests and contractors.
To monitor and review all logs and systems of record keeping.
To deal with administrative matters relating to the management of the development and staff. To work closely in cooperation with the Property Manager & Board, keeping them well informed of events and issues, which affect the building. To provide written building reports to the Property Manager, Board and to the Managing Agent.
To ensure that all staff are trained to a sufficient standard in order that they may carry out their duties effectively, efficiently and safely.
To oversee the operation of all front of house operations relating to the development, and to liaise with the Property Manager with regard to their effectiveness.
In consultation with the Property Manager, Board and Managing Agent, assist in the development and management of long term maintenance plans for the development.
To assist the Managing Agent in the development and implementation of new or revised procedures as required.
To assist with all matters of a Health & Safety nature, relating to the development. This includes assessing training needs, maintenance of log books, accident reporting procedures, compliance with COSHH regulations and contractor permit to work procedures.
To ensure the development is patrolled on a daily basis and to ensure that staff are carrying out their duties in the correct manner. To liaise with staff to instigate corrective measures or procedures.
To account to the Managing Agent for all funds received, for example from the sale of door entry fobs.