Service Delivery Coordinator - Livingston, United Kingdom - Global Recruitment

Global Recruitment

Verified Company

Livingston, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

IT Service Delivery Assistant Section Manager
A full time, permanent vacancy has arisen within our clients IT Department for an
IT Service Delivery Assistant Section Manager

Responsibilities include:

Incident and Request Management
Management of the Service Desk team workstack.

Recovery Management

Supporting both the core and noncore IT SME's in the timely and smooth resolution of incidents affecting key business operations.
Change Management ownership and oversight of the organisation wide change forward plan across the various department of the organisation.
Risk Assessment and Operational Risk governance and reporting.

Problem Management

Management and oversight of the Problem Management workstack.

Configuration Management

Responsible for ensuring the CMDB processes are carried out to maintain an accurate asset and service mapping.
ITSM Platform Support developing the adopted platform to ensure that it meets the requirements of the organisation.

Service Level Management

Ownership of the ITSM standards for both internal stakeholders and external 3rd party service suppliers.

Management Reporting

Responsible for regular ITSM reports as required by the IT Management team and other related ITSM stakeholders.

Key Attributes/Skills required:

Extensive experience in IT Service Management and a thorough understanding of the core principles of the various service disciplines.
Leadership skills, with the ability to engage and motivate.
Excellent stakeholder management skills and the ability to inform influence and engage with a broad range of groups including Senior Management.
Experienced in conflict management, with the ability to remain focused when under pressure.
Delivery and outcome oriented.

Job Types:
Full-time, Permanent

Salary:
£42,000.00-£46,000.00 per year

Benefits: