Lettings Manager - London, United Kingdom - Whitecollars

Description

Overview:

We are seeking a Lettings Manager to join our clients team based in Clerkenwell, London. As a prominent ambassador for their company, the successful candidate will demonstrate exceptional communication skills, professionalism, and enthusiasm. This role involves managing a team, fostering landlord relationships, driving new business, and ensuring departmental efficiency and compliance.

Responsibilities:

New Business:

• Act promptly and professionally on valuation inquiries, attend market appraisals, and follow up as necessary.
• Cultivate professional, enduring relationships with landlords, expanding and maintaining the Landlord Prospecting Database.
• Utilize marketing tools effectively to promote successful transactions and support centralized marketing initiatives.
• Monitor competitor stock and identify opportunities for service expansion within the office network.

Department Administration:

• Provide informed advice on pricing and marketing strategies to landlords.
• Ensure property and certification compliance for all landlords.
• Offer regular feedback and marketing guidance to landlords with properties on the market.
• Address day-to-day queries from landlords and tenants promptly.
• Train and guide negotiators to optimize applicant inquiries and adhere to company guidelines.
• Supervise file progression, including the approval of key documents such as draft tenancy agreements.
• Motivate and support the team to achieve targets, structuring their day effectively and maximizing banking opportunities.

General:

• Uphold and improve office procedures and systems.
• Maintain impeccable data quality and quantity on company software.
• Ensure adequate office coverage and staffing levels at all times.
• Report office maintenance issues and Health & Safety concerns.
• Manage team annual leave requests, and monitor absences and punctuality.
• Stay updated on legislative changes and industry guidelines.

Competencies:

• Superb organization, efficiency, and attention to detail.
• Excellent leadership skills with the ability to manage and motivate a team.
• Confidence in handling assertive, proactive team members.
• Strong interpersonal and communication skills.
• Adherence to high standards of professionalism and ethical conduct.

Working Hours:

• Summer Hours: Monday - Thursday 9:00 am to 7:00 pm, Friday 9:00 am to 6:00 pm, Saturday 10:00 am to 2:00 pm (on a rota basis with a half day in lieu).
• Winter Hours: Monday - Friday 9:00 am to 6:00 pm, Saturday 10:00 am to 2:00 pm (on a rota basis with a half day in lieu). Additional hours may be required to fulfill job responsibilities.

Benefits:

• Pension.
• Commission.
• Employee Assistance Programme with AXA Health: Access to AXA Doctor, 24-hour medical help with support, counseling, and physiotherapy advice
• Season Ticket Loan: Loan: Our client can meet the upfront costs of your yearly season ticket for traveling to work and deduct the cost from your salary over the following 12 months.
• Cycle to Work Scheme.
• Holiday Entitlement: 20 working days per annum, increasing with tenure.
• Public and bank holiday entitlement.
• Travel expenses covered for required business travel within London.