- Hybrid Work: 4 days onsite/week and 1 day HO/week
- Employment/Contract Type: Agency worker employment contract via us - Dexian or contracting inside IR35 via us - Dexian
- Location: The Edinburgh office is preferred but the London office can be considered too
- Duration: 1 year (with potential to be extended)
- Hours per Week: 40 (Full-time)
- User Education
- DW Knowledge Share
- Business Engagement
- New Products & Services
- User Education & Technical Writing Skills
- Understanding of End-User computing products, especially in the following areas:
- End-user/business side Interaction
Adoption & Change Manager - Edinburgh, United Kingdom - Dexian
Description
We seek an Adoption & Change Manager colleague to join our world-class client, one of the biggest and most advanced financial services (investment) companies.
Description:
This role is a hybrid between User Education & Knowledge Management and a Release Manager where the Adoption & Change Manager customizes a strategy to increase the overall adoption of a product and/or service change. This includes but is not limited to a user engagement plan (communications, documentation, and training) as well as a release strategy (QA to Production).
The client is passionate about improving the digital user experience via knowledge sharing within the Digital Workplace, as well as partnering with teams within Technology Platforms. This role collaborates with the Business Relationship Management team to engage business stakeholders and ensure their feedback is considered in the Technology strategy and partake in the early stages of new technology product or service implementations to ensure the consideration of end-user experience and feedback.
Responsibilities:
-Partner with SME's and Product Owners to create 'cheat sheets', best practices and other learning resources.
-Drive successful product adoption by hosting webinars, like 'Ask Me Anything' sessions.
-Formulate different ways to communicate – e.g., Podcast or "Tech Talk".
-Strategize communication plans by knowing when to bundle initiatives with a common theme.
-Facilitate knowledge sharing across Digital Workplace to ensure awareness of ongoing activities and to understand potential overlap that could impact the user experience.
-Consolidate weekly highlights by creating and maintaining newsletters for DW.
-Partner with members in Technology Platforms for a better understanding of products and services to shape messaging, drive adoption and aid with training and education.
-Collaborate with the Business Relationship Management by taking Technology Platform initiatives and communicating them to the business stakeholders.
-Engage with the Technology Ambassadors Program, which is the business-side volunteers, to collect feedback for 'pilot' or early releases of product or service rollouts.
-Take part in Quarterly Business Reviews as a Technology Platform stakeholder by providing information, like metrics for Technology Ambassadors Program engagements or user-friendly breakdown of details for product or service rollouts and 'Roadmap' initiatives.
-Create a benchmark to compare the change to the digital user experience.
-Adequately provide feedback to SME's, Product Managers, or vendors.
-Partner with Product Managers/SME's on the communication draft using the Comms strategy.
Required Skills and Qualifications:
-Be able to take technical jargon and make it user-friendly.
-Ability to interact with subject matter experts (SME's).
-User persona targeting.
-Understanding different Operating Systems - Win10, macOS and iOS.
-Laptop, Thick/Thin Client and iPhone/iPad, as well as how they connect to different peripherals.
-Basic understanding of virtualized environments; VDI (Citrix).
-Understanding of hybrid working environments – e.g., WFH (work from home) versus Office configurations.
-Basic understanding of cloud storage; M365.
-Basic understanding of cyber security.
-Excellent proven track record with clients in a Financial Services (or fast-paced equivalent) environment is a plus but not necessary.
-Able to present and be comfortable with small-to-large scale webinars or in-person training.
Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.