Customer Experience Executive - Little Eaton, United Kingdom - BriefYourMarket

BriefYourMarket

Verified Company

Little Eaton, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Brief Your Market Part of nurtur. group are looking for a Customer Experience Executive

is a diverse group of businesses brought together on the basis of holistically delivering maximum potential growth to Estate and Letting Agents.

Using both our unique bespoke software and cleverly designed strategic marketing packages, we generate and nurture leads for our clients to capitalise and expand their market share.

About you

You'll have at least three years of Account Management / Customer Success experience, preferably in Software as a Service (SaaS) platforms.
You will be confident with how the homebuyer and homemover sector works.
You'll have a selfstarter mentality with the ability to proactively get on with work.
You'll be comfortable in a fast paced, autonomous role.
You'll be comfortable with handling tough conversations, with the ability to show empathy and guidance to customers.
You love to collaborate and can remain positive, and solution focussed on your work.
You'll be a creative thinker, able to come up with innovative new ideas and solutions to customer problems.
You'll have excellent knowledge of digital marketing and the value it brings to businesses.
You'll be experienced at hosting and running training webinars for customers.
You'll have an upbeat and proactive attitude with a passion for helping others succeed.
You'll be able to multitask, prioritise and manage your time effectively.
Experienced in Sales preferred

Responsibilities

Act as the senior escalation point for the customer success team when customers experience problems.
Liaise with other departments to ensure we are consistently delivering on expectations for the customer.
Report trends of discomfort that the customers are experiencing to the leadership and senior management team on a weekly basis and provide ideas for potential solutions.
Support the customer success team to keep cancellations below 1.1% MRR PCM, and notice of resignation below 1.5% MMR PCM
Develop a deep understanding of individual customer objectives and how our product can facilitate these for them.
Be a brand ambassador at all times and build our company brand with each interaction.

This will be based out of our Brief Your Market office commercial building in Little Eaton which is a beautiful village on the outskirts of Derby.

It's a great location with free on-site parking and plenty of local amenities.

Working hours are 9 am pm Monday to Friday so you'll have the weekends to relax and recharge.

Hybrid working will be avaliable after probation period is passed