Customer Relations Coordinator - Daventry, United Kingdom - Bush & Company Rehabilitation

Bush & Company Rehabilitation

Verified Company

Daventry, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Bush & Co provide case management and expert witness services in the catastrophic injury sector. We work with claimant and defendant solicitors and insurers to provide services to support clients following life changing injuries.

A career at Bush & Co gives you the opportunity to bring your skills and experience to this sector and join an innovative company.

Remote and flexible working will be considered, but being able to attend our offices in Daventry for work purposes on occasion.

Job role:

The primary purpose of the Customer Relations Coordinator supports the Bush & Co enquiries team in maintaining and enhancing our relationships with our customers, focusing on new business development and providing support to our internal teams, associates and clients.

This is an exciting role which provides support with the set up and management of new enquiry cases to assist with efficient customer service and administrative support.

Liaise with existing and potential new customers in relation to their specific needs in terms of new enquiries, being able to gather relevant clinical and service data to ensure the correct Expert or Case Manager is identified and suggested.
Responsible for the accurate 'setup' of all new enquiry cases across Expert Witness and Case Management Services.
Performing follow up calls and chaser tasks to meet deadlines and enhance conversion.
Maintaining the enquiries inbox to check for mail and action as necessary, whilst demonstrating excellent verbal and written communication when connecting with internal and external customers.
Provide phone cover for other business teams and ensuring all calls are transferred within the allotted timeframe.
Ensure all correspondence is saved to the correct case and is processed in a timely and efficient manner.

Skills And Experience:

Experience of customer service and administration experience is advantageous.
Efficient organisational and data management skills.
Exceptional interpersonal and communication skills (verbal and written).
Experience advantageous but not compulsory as full training will be given.

Personal Attributes

Ability to multitask, prioritise and work to deadlines.
Reliable, hardworking and conscientious.
Ability to work under pressure whilst being able to absorb and retain information.
Curious to learn new things.
Unified in working in a team environment.
Driven to achieve, succeed and progress.
Passionate about our customers, business and personal performance.

What you'll get in return

As a member of our team you can expect to work in a rewarding, fun environment with a commitment to working hard, enjoying what you do, and making a difference to people's lives.

We have a strong commitment to provide in house training, which includes a variety of training sessions focused on development and further learning, alongside regular reviews.

We also offer a great range of benefits that support our employees, including 23 days holiday per annum, plus bank holidays and Christmas closure, competitive pension, and a health benefit package from the company.