- Take responsibility for site safety when acting as Duty Manager
- Leading by example to ensure the Front of House team deliver a top-quality visitor experience to our visitors
- Support the Visitor Experience Manager on event days
Visitor Experience Assistant Manager - Wells, United Kingdom - The Bishop's Palace
Description
Job Description
Part Time (24 Hours pw) Visitor Experience Assistant Manager
£15,225 pa.
The Bishop's Palace is a 13th century medieval palace and has been home to the Bishops of Bath and Wells for over 800 years. The Palace Trust, the Charity, that runs the Visitor Attraction with the purpose to protect The Bishop's Palace and welcome visitors to explore the beautiful gardens and centuries of history.
The Visitor Experience Assistant Manager will support the Visitor Experience Manager and team in the day-to-day management of the visitor facing side of the Palace including admissions, gift shop, membership, and events. You'll need to be a confident, practical team leader who can react to different situations. You will act as Duty Manager, support the Front of House team and support the fulfilment of the KPIs relating to ticket and membership sales along with secondary spends.
Key responsibilities include:
Experience & Skills: To join the team you will have experience of working in heritage, retail or hospitality, ideally with some experience of Duty Management/Supervisor at site open to visitors. You will excellent organisational, administrative and communication skills. You will be self-motivated, use your initiative and have the ability to resolve issues quickly with excellent customer service skills. You will also have excellent ICT skills and ideally experience with ticketing/till systems.
Hours: This part time role is 24 hours per week. Standard working days Sun with two others. Standard hours 9.15am – 5.45pm, but flexibility will be necessary for events outside our usual opening hours as some events take place in the evenings. There is some flexibility on working pattern for the right candidate.
Salary: £15,225 pa (FTE £23,472)
Surrounded by a 13th century medieval palace that has been home to the Bishops of Bath and Wells for over 800 years with a breath-taking moat, drawbridge and iconic gatehouse you couldn't ask for a more beautiful and inspirational place to work.
How to Apply
Send your CV along with a covering letter to
The Full Job Description including the Person Specification can be found on the Bishop's Palace website.
Applications will only be considered with a covering letter.
Process
The closing dates for applications will be midday Wednesday 17 April 2024 with successful candidates being interviewed on Tuesday 23 April 2024.
Anticipated start date in May 2024.
We reserve the right to close this vacancy early if we receive sufficient applicants for the role. Therefore, if you are interested, please submit your application as early as possible