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    Customer Service Agent - Luton, Bedfordshire, United Kingdom - John Menzies

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    Description

    Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at over 250 locations in 58 countries, across 6 continents.

    With a firm commitment to exceptional customer service and working to high performance standards, as a Customer Service Agent, you will be joining our team as a customer facing ambassador for our global Aviation partners.

    You will provide an excellent pre-flight experience, checking in and boarding passengers and processing their luggage and other items for travel.

    Checking customers travel documentation together with relevant identification to ensure compliance with governing bodies.
    Check customers into airline systems adhering to policies and procedures.

    Collect excess baggage and any other ancillary revenue the airline generates through airline systems, ensuring Menzies cash handling process for card payments is adhered to.

    Ensure that check-in, bag drop and gates are open and closed on time to achieve on time performance.

    You must carry out work in accordance with information and training provided and any specific workplace health and safety rules or procedures.

    Diversity

    Menzies Aviation are a committed equal opportunity employer and encourage applications for suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy, and maternity.

    Please be aware that as part of our recruitment process, we may look to use a variety of resourcing tools to help us understand your skills and experience in relation to the role.


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