Customer Technical Agent - Warrington, United Kingdom - Vestas

Vestas

Verified Company

Warrington, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Region NCE > SBU NCE Service > Customer Support Engineers

Operating within the Northern Europe business units of Vestas Wind Systems A/S, Vestas Celtic Wind Technology Ltd focuses exclusively on selling, constructing, and operating onshore wind power plants in UK and Ireland.

With offices in Warrington and Dublin, the Service Department looks after the servicing and maintenance of wind turbines in the UK and Ireland.

Vestas Celtic Wind Technology Ltd is synonymous with professionalism, innovation, and the capability of providing robust business solutions for our customers.

To achieve our targets, we offer our employees a good working environment where openness, enthusiasm, and willpower are the daily ingredients to embrace exciting tasks.

If you are as enthusiastic about the wind industry as we are, you may be the colleague we are looking for.

Responsibilities
The position of Customer Technical Agent works with a team of Agents, Engineers and Customer Managers.

This role will empower you to own and maintain the Technical and Operational relationship with a wide range of Customers from large-scale complex Utility companies to independent developers and infrastructure investment funds.

Your scope of work will be:

Owning, coordinating and resolving customer issues in a systematic way, as well as building and maintaining relationships with customer representatives
Providing firstline technical support to customers and be the prime interface between customers and Technical Support and Engineering departments to understand and resolve technical issues and queries
Leading routine customer operational and technical calls & attend business reviews as required
Working together and communicating effectively with all departments, in order to maintain a good level of interaction with the field and within the office to quickly inform and advise customers of all service operations; plan changes, delays and overruns; safety and environmental issues, etc.
Actively seeking and identifying new aftermarket sales opportunities and to win and transact business.
Owning and delivering the projects that improve the efficiency of the team, improving the business and the Customer experience.

Qualifications

Previous experience in a customerfacing position, customer service, or technical support
Familiarity with wind turbines or rotating machinery, plant, processes, or systems
Good knowledge of Microsoft Office package, Excel, PowerPoint, and SAP (Salesforce skills are a beneficial asset but not essential)
Fluency in English

Competencies

Good stakeholder management and customer service skills
Enthusiastic and able to stay motivated in busy times
Problemsolving mentality, able to get things done
Focused and eager for improvement
Structured and accurate
Comfortable communicating and collaborating with customers and colleagues across the UK, Ireland and further

What we offer

We offer an exciting chance to engage with our customers on a wide range of our technical offerings within our Service department.

You'll get to work with the new long-term projects for the future of our Service business. It's a busy and ever-changing environment where no day is the same.

Additional information

BEWARE - RECRUITMENT FRAUD

About Vestas
Vestas is the energy industry's global partner on sustainable energy solutions. We are specialised in designing, manufacturing, installing, and servicing wind turbines, both onshore and offshore.

Across the globe, we have installed more wind power than anyone else.

We consider ourselves pioneers within the industry, as we continuously aim to design new solutions and technologies to create a more sustainable future for all of us.

With more than 173 GW of wind power installed worldwide and 40+ years of experience in wind energy, we have an unmatched track record demonstrating our expertise within the field.

With 29,000 employees globally, we are a diverse team united by a common goal: to power the solution - today, tomorrow, and far into the future.

Vestas promotes a diverse workforce which embraces all social identities and is free of any discrimination. We commit to create and sustain an environment that acknowledges and harvests different experiences, skills, and perspectives. We also aim to give everyone equal access to opportunity.