Service Service Engineer - Newport, United Kingdom - Atlas Copco Airpower N.V.

Description

The mission of the Onsite Service Engineer is to deliver frontline support in key operational activities including installation, commissioning, maintenance and troubleshooting of Edwards products.

Key areas of focus will be on safety and quality, whilst maintaining customer satisfaction.

The role reports into the Service Team Leader UK/IRE and the job holder will be part of a broader team that spans the EMEA region.

Undertakes all maintenance activities (including installation and commissioning) of Edwards products in line with Edwards global standards, whilst ensuring complete customer satisfaction
Provides front line support for key field service activities at customer sites ensuring a strong focus on customer satisfaction
Conducts fault-finding and troubleshooting support in order to resolve or escalate issues within the agreed contractual timeframes in order to meet customer expectations

Conducts all field service activities within the boundaries of all applicable regulations, policies and procedures to ensure organizational, safety and health obligations are met.

Risk control elements covering all relevant aspects of the field service role must be adhered to always.
Provides detailed and accurate feedback on activities and compiles clear and concise reports for submission to the line manager and/or technical support to enable informed decisions to be made to resolve product issues
Uses Edwards processes and operating platforms, to accurately capture service related information, as determined by the scope of responsibility for creation of field service notifications and orders, through to completion
Collaborates and supports with team members to deliver company objectives
Complies with all applicable laws, policies and standards to ensure organisational, safety and health obligations are met
Very good command of written and spoken English is required
Able to use computer software to record data and write reports
Electrical Schematics, P&IDS and Mechanical drawings
Technical Certificate or degree level in an Electro/Mechanical or Chemical discipline. Previous experience in an engineering service environment. Preferably from chemical, vacuum or Semiconductor environment.

Or 4+ years of equivalent experience in relevant technical field such as electronic, mechanical, chemical, gas, refrigeration or basic vacuum.

Experience in Field Service and or the Semiconductor industry is preferred.
Bonus up to 7.5% based on company and personal performance
Cash Health Plan
Pension up to 8% Edwards contribution
Sick pay
Job Sharing
Life Assurance up to 4 times salary
Free on-site parking
Subsidised canteen
Ability to undertake training and development
Access to all Edwards and Atlas Copco internal vacancies worldwide

We support our people to grow and develop, offering a strong training culture and opportunities for advancement and mobility.

The role contributes to a strengthened team that supports R&D and innovation centres through its unique place with our customers.

It will also help to define emerging technology requirements.

At Edwards, part of the Atlas Copco Group, we know that diversity and inclusion are critical to our long-term success.

We know that diversity and inclusion helps us to understand our customers' needs and strengthen employee motivation, productivity, innovation and results.

Edwards is a leading developer and manufacturer of sophisticated vacuum products, exhaust management systems and related value-added services. Edwards solutions are integral to manufacturing processes for semiconductors, flat panel displays, LEDs and solar cells.

They are also used within an increasingly diverse range of industrial processes including power, glass and other coating applications; steel and other metallurgy; pharmaceutical and chemical; and for scientific instruments in a wide range of R&D applications.

Edwards has over 4,000 employees worldwide engaged in the design, manufacture and support of high technology vacuum and exhaust management equipment.

Edwards has state-of-the-art manufacturing facilities in Europe, Asia and North America.
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